Senior Product Manager - Personalisation

Tesco; Welwyn Garden City; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is looking for a Product Manager to define the vision and strategy for its product suite, focusing on customer data and AI/ML products. The ideal candidate will have deep expertise in customer data, strong leadership skills, and a track record of managing product lifecycles. This hybrid role offers a competitive benefits package and an inclusive culture fostering collaboration and innovation.

Benefits

Annual bonus scheme

25 days holiday plus personal day

Private medical insurance

Maternity and adoption leave at full pay

Virtual GP service

Employee Assistance Programme

Qualifications

• Deep expertise in customer data within retail.
• Proven success leading end-to-end product lifecycles for Data & AI/ML products.
• Strong product management skills using agile practices.

Responsibilities

• Define Product Vision & Strategy and drive the roadmap.
• Deliver measurable value by tracking OKRs and KPIs.
• Develop a deep understanding of user personas and customer journeys.

Skills

Customer data expertise

Product management skills

Collaboration with data science

Technical fluency in product management

Leadership and communication skills

Tools

Aha!

Job description

Tesco UK • Welwyn Garden City • Hybrid • Full-Time • Permanent • Apply by 17-Dec-2025

What is in it for you

We're all about the little helps. That's why we make sure our Tesco colleague benefits package takes care of you - both in and out of work. Click Here to find out more!

• Annual bonus scheme of up to 20% of base salary
• Holiday starting at 25 days plus a personal day (plus Bank holidays)
• Private medical insurance
• 26 weeks maternity and adoption leave (after 1 years' service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
• Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing

You will be responsible

• Define Product Vision & Strategy - Working in close collaboration with the Lead PM, Evolve and drive the vision, strategy, and the long‑term roadmap for a suite of products that will help deliver on our Group Personalisation Data vision & strategy.
• Deliver Measurable Value - Champion a value‑first mindset. Set and track OKRs and KPIs across the product portfolio with a strong focus on delivering tangible business value.
• User‑Centricity - Develop a deep understanding of user personas, customer journeys, and stakeholder needs to identify pain points and opportunities. Use this insight to shape product strategy, prioritise features, and ensure solutions deliver meaningful value.
• Fail‑fast - Champion a fail‑fast mindset by encouraging rapid hypothesis‑based experimentation, learning from early failures, and iterating quickly to deliver value. Promote a culture where teams feel empowered to test bold ideas, validate assumptions, and pivot when needed—ensuring continuous improvement and innovation.
• Competitive Landscape Understanding - Engage with and actively involved in market research, leveraging insights to shape the vision and strategic direction.
• Drive Product Execution - Translate strategy into actionable plans by managing backlogs—from Opportunity backlog to Idea Backlog to Product Backlog to Sprint backlog—and steer sprint/release planning with cross‑functional team/squad.
• Collaborate & Influence Stakeholders - Partner with peers, senior leaders, and cross‑functional teams to steer product direction and drive alignment.
• Resolve Trade‑offs & Live Issues - Make decisive prioritisation calls, manage conflicting demands, and independently coordinate resolution of live product issues.

You will need

• Deep expertise in customer data within retail, including commercial drivers, business metrics and performance, quantitative & qualitative data from surveys, social media, analytics, and direct interactions, identity/profile data for personalization, segmentation solutions for communication & insight, descriptive data (interests, lifestyle, preferences) to tailor products.
• Proven success leading end‑to‑end product lifecycles for Data & AI/ML products.
• Strong product management skills: structured methodologies, agile practices, OKRs, data‑driven prioritization and roadmap decisions, tools expertise (e.g., Aha!) for roadmaps and stakeholder alignment.
• Extensive collaboration with data science, engineering, and analytics teams.
• Technical fluency: product management best practices & UX/UI principles, enterprise technology systems and large‑scale data platforms (scalability, availability, performance, security), system health metrics (uptime, SLOs, response time).
• Leadership & communication strengths: stakeholder management and decision‑making, balancing technical debt with innovation, excellent written, verbal, and presentation skills, ability to influence senior leadership and build strong relationships.

About us

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We're a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.