Senior Product Manager: Contact Prevention & AI Support

Wise; Greater London; Hybrid; GBP 75,000 - 95,000; Full time

Job summary

A global financial technology company is seeking a Senior Product Manager to lead their Contact Prevention strategy. This role will focus on reducing customer contact rates by addressing underlying issues and implementing innovative self-service solutions. The ideal candidate will have experience launching consumer products, strong data analysis skills, and expertise in LLM technologies. Join a diverse team dedicated to improving customer experience and operational efficiency in a dynamic environment.

Benefits

Flexible working environment

Diverse and inclusive workplace

Professional development opportunities

Qualifications

• Experience launching products from inception to success.
• Strong customer empathy with consumer mobile product design.
• Ability to analyze and interpret complex data.

Responsibilities

• Own the contact prevention product strategy.
• Analyze data to identify opportunities for improvement.
• Lead the FAQ and Wise Assistant roadmap.
• Implement AI-powered conversational features.
• Mentor and coach a Product Manager within the team.

Skills

Entrepreneurial experience

Consumer product understanding

Data analysis skills

Leadership and coaching

Familiarity with LLMs

Tools

SQL

Python

Looker

Superset

Job description

A global financial technology company is seeking a Senior Product Manager to lead their Contact Prevention strategy. This role will focus on reducing customer contact rates by addressing underlying issues and implementing innovative self-service solutions. The ideal candidate will have experience launching consumer products, strong data analysis skills, and expertise in LLM technologies. Join a diverse team dedicated to improving customer experience and operational efficiency in a dynamic environment.