Senior Product Manager (AI Operations)

Yolk Recruitment Ltd; Cardiff; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global B2B technology organization in the UK is seeking a Senior Product Manager for AI Operations to lead AI initiatives across enterprise systems. This hands-on role involves product ownership for AI integration within platforms like Salesforce and aims to enhance operational processes. The ideal candidate will have strong product ownership experience and a proven track record in bringing AI capabilities into production. Experience with workflow automation and collaboration in cross-functional teams is essential.

Qualifications

• Strong experience in product ownership within enterprise platforms.
• Proven track record of delivering AI capabilities into live environments.
• Good understanding of operational processes and system integration.

Responsibilities

• Own delivery of AI initiatives across enterprise systems.
• Act as product owner for AI integration in Salesforce.
• Identify and deliver AI use cases to improve operational efficiency.

Skills

Product ownership experience

Delivery of AI-enabled capabilities

Workflow automation understanding

Cross-functional collaboration

Tools

Salesforce

Microsoft Dynamics

Zuora

Job description

About the Role

We're supporting a global B2B technology organisation as they look to appoint a Senior Product Manager, AI Operations. This role sits at the heart of their internal transformation agenda, focused on embedding AI, automation and intelligent decisioning into core enterprise platforms and back-office workflows.

The purpose of the role is to take AI strategy and turn it into real, production-ready capability. You'll own the delivery of AI-enabled initiatives across systems that underpin onboarding, sales, customer support and service delivery, with a clear focus on operational impact rather than experimentation for its own sake.

Reporting into the Group Director for Enterprise Applications, this is a hands-on product leadership role with significant ownership. You'll work closely with engineering, analytics and operational stakeholders to ensure AI and automation are fully embedded into day-to-day processes and driving measurable improvements.

Key Responsibilities

• Own end-to-end delivery of AI-enabled initiatives across internal enterprise systems and workflows
• Act as product owner for AI integration within platforms such as Salesforce, Zuora and Microsoft Dynamics
• Identify, prioritise and deliver AI and automation use cases that reduce manual effort, improve accuracy and speed up cycle times
• Partner closely with Engineering, Product Operations, Analytics and business teams to design and ship AI-powered workflows
• Ensure AI capabilities are production-ready, scalable and embedded into operational processes
• Lead rollout, adoption and change management for AI-enabled enhancements
• Track delivery progress, risks and dependencies, providing clear and outcome-focused updates to stakeholders

Technical Know-How & Skills

• Strong product ownership experience across enterprise platforms, particularly Salesforce
• Proven experience delivering automation or AI-enabled capabilities into live production environments
• Solid understanding of workflow automation, system integration and operational processes
• Experience working closely with engineering teams to deliver complex platform changes
• Confident operating in cross-functional environments with senior stakeholders

Please get in touch for further details.

Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.