Senior Personal Banker - Hybrid Banking & Financial Health

NatWest Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading banking institution seeks a Senior Personal Banker in Islington. This role involves supporting customers in realizing the full benefits of banking services, conducting Financial Health checks, and identifying suitable financial products. Candidates should have experience in customer service, excellent communication skills, and a passion for helping clients achieve their financial goals. The position offers a competitive salary starting at £30,813, alongside a range of attractive benefits including a generous holiday entitlement and retirement contributions.

Benefits

Generous holiday entitlement of 36 days

Monthly retirement fund contribution

Flexible work rewards and benefits program

Qualifications

• Experience of working in a customer service environment.
• Ability to thrive under pressure and achieve customer satisfaction.
• Excellent planning and organisational skills.

Responsibilities

• Proactively support customers via digital channels.
• Conduct Financial Health checks and review customer accounts.
• Identify products and services for customers.
• Conduct outbound care calls to maintain customer relationships.

Skills

Customer service experience

Ability to build rapport

Excellent communication skills

Organisational skills

Motivated and self-driven

Job description

A leading banking institution seeks a Senior Personal Banker in Islington. This role involves supporting customers in realizing the full benefits of banking services, conducting Financial Health checks, and identifying suitable financial products. Candidates should have experience in customer service, excellent communication skills, and a passion for helping clients achieve their financial goals. The position offers a competitive salary starting at £30,813, alongside a range of attractive benefits including a generous holiday entitlement and retirement contributions.