Senior Personal Banker: Digital Banking & Health Checks

NatWest Group; Southall; On-site; GBP 29,000; Full time

Job summary

A leading banking institution is seeking a Senior Personal Banker in Southall. This role involves supporting customers through digital channels and in-branch services, focusing on identifying financial products and conducting service assessments. With a competitive salary of £28,050 pro rata, the position requires strong customer service skills and flexibility in shifts. Benefits include a comprehensive reward program, generous holiday entitlement, and retirement fund contributions.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• Proven experience in a customer service environment, ensuring customer satisfaction.
• Ability to coach team members and develop customer relationships.
• Excellent interpersonal skills for both face-to-face and virtual settings.

Responsibilities

• Support customers via video banking or in branch.
• Conduct Financial Health Checks and manage customer accounts.
• Identify products and services to enhance customer financial health.
• Complete outbound calls to grow customer relationships.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Organizational skills

Ability to build rapport

Job description

A leading banking institution is seeking a Senior Personal Banker in Southall. This role involves supporting customers through digital channels and in-branch services, focusing on identifying financial products and conducting service assessments. With a competitive salary of £28,050 pro rata, the position requires strong customer service skills and flexibility in shifts. Benefits include a comprehensive reward program, generous holiday entitlement, and retirement fund contributions.