Senior Pensions Administrator - Part Time

Capita; City Of London; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading pension firm in London seeks a part-time Senior Pensions Administrator. The role involves supporting clients, coaching colleagues, and ensuring high-quality customer service. Candidates need experience in pension administration, strong teamwork abilities, and excellent communication skills. Flexibility in working hours and a commitment to 20 hours per week are required. Attractive benefits include holidays and a comprehensive employee support program.

Benefits

23 days' holiday (pro rata)

Company matched pension

Cycle2work scheme

Paid volunteering days

Qualifications

• Experience with DB pension schemes.
• Strong teamwork ethic and coaching skills.
• Ability to manage complex queries.

Responsibilities

• Check calculations and processes.
• Support team with complex casework.
• Ensure high quality of customer outputs.
• Identify and manage complaints effectively.
• Promote good team communication.

Skills

Pension administration experience

Teamwork and mentoring

Numeracy and data input

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

Overview

We've been looking after people's pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we’re perfectly positioned to support our clients. There has never been a better time to join Capita Pensions Solutions, as we’re experiencing a period of growth and have big plans for 2025 and beyond!

We’re on the lookout for several part-time Senior Pensions Administrators to join our dynamic team. You'll have the chance to work with a variety of clients, supporting your team and manager in meeting daily KPIs. In this role, you will provide guidance on complex calculations and offer feedback and coaching to colleagues as needed.

We can be flexible on the days/hours you work, the only requirement is you can commit to a minimum of 20 hours per week!

Capita offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington and Sheffield.

Job title

Senior Pensions Administrator - Part Time

What you\'ll be doing

• Check calculations and processes, completing all tasks in line with current work procedures.
• Support the team on complex casework, high value cases, and complaints.
• Control and enhance the quality of customer outputs to deliver an excellent customer experience through effective coaching, providing constructive feedback and mentoring to ensure staff achieve their full potential.
• Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
• Work within set Key Performance Indicators and quality standards.
• Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
• Participate in and promote good team communication and share knowledge and expertise with other team members.

What we\'re looking for

• Pension administration experience with knowledge and experience of DB pension schemes.
• Strong team work ethic, with experience coaching and mentoring others.
• Experience leveraging your pensions expertise to review and ensure the accuracy of others work.
• Excellent numeracy and data inputting skills, with proficiency in performing manual calculations.
• Telephone and computer literate (with experience using IT systems such as Microsoft Office Applications).
• Skilled in managing complex queries and escalations.
• Excellent accuracy, attention to detail and quality management skills.
• Strong communication skills, including written communication skills in a variety of communication channels.
• Ability to work under pressure and towards tight deadlines.

About Capita Pensions Solutions

Capita Pension Solutions is one of the UK’s leading pension firms. We provide an unrivalled breadth of services to over 600 schemes covering over 6 million members. Our team use their experience, insight, expertise, and latest technology to deliver personalised end to end solutions to meet all of their clients’ pension needs. Our services include pensions administration, data & remediation solutions, software, actuarial, investment, scheme management, and member communications.

What’s in it for you

• 23 days’ holiday (pro rata/rising to 27) with the opportunity to buy extra leave.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call [phone] and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Location

London, United Kingdom

Time Type: Part time

Contract Type: Permanent