Senior Pensions Administrator

Broadstone Corporate Benefits Limited; Redditch; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading pensions consultancy in Redditch seeks an experienced Senior Pensions Administrator to join their team. The ideal candidate will have a background in pension administration, strong communication skills, and a commitment to excellent customer service. This role offers a competitive salary, hybrid work options, and opportunities for professional development. Key responsibilities include managing inquiries and completing benefit calculations.

Benefits

Competitive salary

Discretionary annual bonus

25 days holiday plus bank holidays

Hybrid work options

Generous pension scheme

Fully supported study programme

Health cash plan

Social events and volunteering opportunities

Qualifications

• Previous experience in a similar role with a third-party administrator or in-house occupational pension scheme.
• Experience working with DB and/or DC Pension Schemes.
• Studying towards or completed relevant professional qualifications is desirable.

Responsibilities

• Completing calculations in relation to member benefit entitlements.
• Responding to queries from various stakeholders.
• Preparing and collating information as requested.

Skills

Customer experience

Attention to detail

Written communication

Numeracy skills

Verbal communication

Education

A Level or equivalent

Job description

Looking for the next step in your career? Broadstone are voted Best Pensions Administrator in the country for the 4th year in a row, and Administration provider of the year 2025. We need experienced Senior Pensions Administrators to support our journey.

Location: Redditch

Who are we?

Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, we have grown to a workforce of nearly 800, providing a personal, expert service to all who put their faith in us.

Our values are at the heart of everything we do, and we strive to attract, develop, and retain high quality talent to work together to achieve the best possible client outcomes. We operate out of 12 regional hubs stretching from London to Glasgow.

Senior Pensions Administrator – The role

You will join a large and growing organisation, working in a friendly, supportive environment where you will quickly become an integral and valuable part of our Pensions Administration team.

Key responsibilities

• Completing calculations in relation to member benefit entitlements
• Responding to queries from various stakeholders
• Preparing and collating information as requested

About you

• Educated to A Level standard or equivalent
• Previous experience carrying out a similar role with a third‑party administrator or in‑house occupational pension scheme
• Experience working with DB and or DC Pension Schemes
• Proven ability to deliver an exceptional customer experience
• Excellent written and verbal communication skills
• Numeracy skills and strong attention to detail
• Solutions driven individuals with a focus on continuous improvement
• Studying towards or completed relevant professional qualifications is desirable

Benefits

• Competitive salary and discretionary annual bonus
• 25 days holiday plus bank holidays (with option of buying more)
• Hybrid / remote work options and a comprehensive wellness programme
• Generous pension scheme, group life assurance and income protection
• Fully supported study programme, including PMI membership, exam fees and exam leave
• Health cash plan (Level 1) and additional optional benefits such as holiday purchase, carbon offsetting and tech discounts
• Social events and volunteering opportunities

To submit your CV for our Senior Pensions Administrator opportunity, please press ‘Apply’ now. Broadstone reserves the right to close our vacancies early and will endeavour to respond to all applicants. If for any reason you have not heard back within 28 days of applying, please assume that you have been unsuccessful on this occasion.