Senior Operations Manager UK

Story Terrace Inc.; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A dynamic FinTech startup is seeking a Senior Operations Manager based in the UK to streamline operations and enhance restaurant partner experiences. The ideal candidate has at least 4 years of experience in customer success or account management, possesses strong analytical skills, and thrives in a fast-paced environment. Responsibilities include collaborating with key accounts, leading onboarding efforts, and utilizing data analysis to drive improvements. This role offers competitive salary and benefits, alongside opportunities for personal and professional growth.

Benefits

Competitive salary and stock options

100% health coverage for you and your children

Free-holiday policy

Opportunities for growth

Qualifications

• Minimum of 4 years experience in customer success or operational roles.
• Strong problem solving and analytical skills.
• Structured and detail-oriented with efficient communication.

Responsibilities

• Ensure seamless restaurant operations through effective delivery.
• Drive GTV & Net Revenue through consultative approach.
• Lead frictionless onboarding experience for restaurants.
• Identify operational issues through data analysis.
• Engage in continuous process improvement.

Skills

Customer success

Account management

Problem solving

Analytical skills

Project management

Job description

👋 About Us

We heard you might be looking for a new opportunity! sunday might be the perfect stop for you. Just in case you haven't heard, sunday is an exciting and thriving FinTech (or FunTech) startup that's changing the way payments are made in restaurants across the world. We are saving millions of people minutes at the end of their meal with the simple scan of a tiny 4x4cm QR code. The coolest thing is we are growing quickly and possibly have the perfect position for you.

At sunday we are creating the future of payments by offering a 360 checkout solution to thousands of restaurants and we are happy that you are considering applying!

💼 About the Role

As a Senior Operations Manager for sunday, your ultimate goal will be to help the UK team deliver the best experience to the hospitality industry. Your scope of action will start when a restaurant decides to use our solution: You will create its account, collect all relevant information, provide them with tailor‑made QR codes, train the restaurant team and then help them make the most of our solution. Compound that with thousands of restaurants and you have the makings of a beautiful and complex operational system. Come help us make it seem simple!

You will report to the Head of Operations UK, working daily with other members of the Operations Team. You will also collaborate with other Sales and Ops teams in the US & EU. Finally, you'll get to visit a ton of restaurants and enjoy their food!

🔥 Key Responsibilities

• Make restaurants operations seamless though effective and efficient delivery of our product
• Work with our Key Accounts in a consultative manner to drive GTV & Net Revenue and unlock group roll out opportunities
• Use a consultative approach to identify opportunities to upsell sunday product suite to existing customer base
• Lead a frictionless onboarding experience, reducing lead time from signed to active, increasing adoption
• Drive sunday's penetration in active restaurants by ideating on creative ways to get restaurants and guests to use our product
• Ensure best in class restaurant retention through stellar customer service
• Identify operational issues through data analysis, leveraging global analytics teams with world class dashboards
• Identify gaps in our product and report back to the Head of Operations to ensure the business is aligned on needs and requirements of the UK hospitality industry
• Solve issues through processes and have your ideas adopted and implemented globally
• Engage in the continuous improvement of the processes you and your teams build together

😊 About You

• Based in the UK
• 4 years experience in customer success, account management, or operational roles at startups, food industry, hospitality, or professional services companies.
• Strong and persistent problem solving skills to identify and create solutions for restaurant partners despite immediate roadblocks.
• Strong diagnostic and analytical skills and ability to identify opportunities from managed spreadsheets, trackers, CRMs, and changing datasets.
• Owner & growth mentality.
• Passion for foodtech and an itch to roll‑up‑your‑sleeves and build.
• Project management skills i.e. you are structured, reliable, detail‑oriented and communicate efficiently with all stakeholders.

⛳️ Compensation, Perks & Benefits

• Competitive salary and stock options
• 100% health coverage for you and your children
• Free-holiday policy
• A lot of responsibilities and opportunities to grow