Senior Operations Manager

Sixty Eight People; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Greater London is seeking a Senior Operations Manager to oversee multi-site restaurant operations. The role emphasizes enhancing customer experiences while driving performance in sales and profitability. Ideal candidates should have experience in the hospitality industry along with strong leadership skills. This position comes with several perks including free meals and discounts, reflecting the company's commitment to employee well-being and operational excellence.

Benefits

100% off food when you visit

Free team meals on shift

Retail coffee discounts

Mental health support through Hospitality Action

Bike to Work scheme

Birthday meal (£75 voucher)

Yearly £100 voucher on anniversary

Access to financial health education

Team trips for superstars and team parties

Qualifications

• Experience in hospitality or multi-site restaurant management.
• Strong leadership and communication skills.
• Ability to drive sales and operational excellence.

Responsibilities

• Support multi-site restaurant operations and enhance guest experiences.
• Drive performance across sales and profitability metrics.

Job description

Job Description

SENIOR OPERATIONS MANAGER

LONDON

ALL-DAY DINING. GLOBAL FLAVOURS. SERIOUS COFFEE. WARM HOSPITALITY.

What’s in it for you?

• Salary up to £*0K
• 100% off food when you visit
• Free team meals on shift
• Retail Coffee discounts
• Mental health support through Hospitality Action
• Bike to Work scheme
• Birthday meal (£75 voucher) and yearly £100 voucher on anniversary
• Access to financial health education and support
• Team trips for superstars and team parties and events

Who are they?

They’re a group of creative, community-minded hospitality people who believe food and coffee are just the start. Since opening their first site in 2010, they’ve grown into a collection of London restaurants and a roastery known for bold flavours, great vibes, and genuine connection.

Certified for doing business the right way — for people, planet, and purpose — they’re proof that hospitality can be both high-performing and human.

What you’ll get up to?

• Support multi-site restaurant operations, ensuring every guest enjoys an exceptional experience.
• Drive performance across sales, profitability, and operational standards.