Senior Operations Coordinator / Freight

Relay Consultancy; Willenhall; On-site; GBP 35,000 - 40,000; Full time

Job summary

A multinational logistics provider in Birmingham is hiring a Senior Operations Coordinator / Team Leader. The ideal candidate will have at least 5 years of Freight Forwarding experience and strong customer service skills. Responsibilities include providing excellent customer service, liaising with clients and overseeing documentation like Bills of Lading. The role offers a competitive salary up to £40,000, a supportive work environment, and opportunities for career development.

Benefits

Competitive salary up to £40,000

23 Days Holiday plus Bank Holidays

Opportunities for career enhancement

Qualifications

• Minimum of 5 years' experience in Freight Forwarding.
• Previous experience in Road, Sea or Airfreight is essential.
• Skills in handling shipments from collection to delivery, including billing and customs clearance.

Responsibilities

• Provide customer service in a friendly and timely manner.
• Liaise with clients and overseas offices to ensure operational excellence.
• Raise important documentation such as Bills of Lading and Invoices.

Skills

Freight Forwarding experience

Communication skills

Customer service skills

Job description

Senior Operations Coordinator / Team Leader - Birmingham

Shift Pattern - Monday – Friday : (Apply online only)

Location : Birmingham City Centre

Salary : £35,000 to £40,000 (Dependent on Experience)

We are working with a rapidly growing client who are Multinational Logistics Provider, with an extensive background of offering 3PL solutions to blue-chip organisations and SMEs. Working with them we are looking for an energetic Freight Forwarding Operator to join a growing Birmingham City Centre Team. This is a unique opportunity for a candidate that wishes to apply their experience of Seafreight, Roadfreight, Airfreight and Customs Clearance, not only within the UK market, but also Northern Ireland and the European Union. Our ideal candidate will be able to demonstrate diligence and commercial-mindedness with a desire to work within an enthusiastic operations team. With a track record of continuous growth and expansion, drive and ambition are key qualities that any applicant must possess.

Benefits

Competitive Salary up to £40,000

• Wide opportunities for career enhancement and development
• Supportive and enthusiastic work environment

Convenient City Centre location

23 Days Holiday plus Bank Holidays

Key Responsibilities

• Providing customer service in a friendly and timely fashion
• Liaising with clients and overseas offices alike to provide operational excellence.
• Raising documentation such as Bills of Lading / Air Waybills, CMRs, Invoices and Insurance Certificates

Maintaining a customer-focused approach, whilst always keeping an eye on cost savings to increase profitability and value to our clients.

Monitoring Department profit & loss, shipments not billed and accrual reports for the Senior Management Team

Providing Customs Clearance support to the Brokerage Team

Requirements

A minimum of 5 years' experience working within Freight Forwarding.

• Previous experience in Road, Sea or Airfreight
• Able to handle shipments from collection to delivery, including billing and customs clearance.
• Strong communication and customer service skills