Senior Operational Leader (SEO) West & South Yorkshire

Department for Work and Pensions (DWP); Sheffield; On-site; GBP 35,000 - 50,000; Full time

Job summary

A government department is seeking a Senior Operational Leader to oversee and enhance front-line operations. This role requires strong leadership and decision-making skills, focusing on delivering exceptional customer service and building collaborative relationships. All positions are office-based and require extensive travel across the district. Candidates should demonstrate a commitment to positive workplace behaviors and inclusivity.

Qualifications

• Strong leadership skills in an operational environment.
• Ability to make sound decisions and drive performance.
• Experience in coaching and empowering teams.

Responsibilities

• Monitor and drive performance in the team.
• Lead, coach, and empower teams to excel.
• Build and maintain strong strategic relationships.

Skills

Leadership skills

Decision making

Performance driving

Interpersonal skills

Building relationships

Job description

Overview

As part of the Department for Work and Pensions (DWP) Operational Delivery you will be at the heart of DWP's front line operations helping to change peoples lives in our communities from around the 20 million plus customer base. DWP is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society. We help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service, and our challenge is bigger than ever.

Opportunity

DWP are looking to fill Senior Operational Leader roles within West & South Yorkshire Districts. These are key roles and we welcome applications from people with strong leadership skills who are energetic and enthusiastic, to deliver exceptional customer service, with quality outcomes for our customers. You will be able to make sound decisions, drive performance, work collaboratively and lead others. A focus on building collaborative working relationships with internal and external stakeholders, partners and organisations to deliver excellent service. Through role modelling positive behaviour and ways of working, you will help DWP continue to be an inclusive place where people can be their best.

Responsibilities and leadership

Our Senior Operational Leader roles require strong leadership skills in an operational environment. You will:

• monitor and drive performance
• lead, coach and empower teams
• build and maintain strong strategic relationships
• make sound decisions
• show visible leadership and communicate key messages

You will also implement corporate change and demonstrate excellent organisational and interpersonal skills to thrive in a fast-paced environment.

Candidate information

Please see the candidate pack for additional information about the job roles; Customer Service Leader, Senior Employer & Partnership Manager, Senior Business Support Manager.

Location and travel

All posts cover multiple offices and therefore will involve extensive travel across each District with occasional travel across West & South Yorkshire Group. All roles are office based, front facing positions. Hybrid working will not be considered at this time.

Selection and promotion

Successful candidates will be posted to a specific role and will have the opportunity to express a preference as part of the selection process, although final decisions may come down to business need, and the skills and development needs of candidates. Standard promotion rules will apply, and successful candidates will be placed on the pay scale and terms and conditions of DWP.

Disability Confident

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .