Senior Officer, Complaints & FOI Investigator

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A public sector organization is seeking a Senior Officer for the Complaints, FOI and Investigation Team. The role involves managing complaints and freedom of information requests, requiring excellent communication and analytical skills. Candidates must be organized and educated to SQA Higher Grade level. This temporary position is available until 31 March 2027. Interested applicants currently employed by Glasgow City Council or its associated organizations can apply. Interviews are planned for January 2026.

Qualifications

• Relevant knowledge and experience of dealing with complaints.
• Ability to provide resolutions to sensitive information requests.
• Professional and empathetic manner in communication.

Responsibilities

• Investigate and prepare responses to complaints.
• Handle subject access requests and Data Protection enquiries.
• Manage FOI requests in a timely manner.

Skills

Organisational skills

Meticulous attention to detail

Excellent written communication skills

Excellent verbal communication skills

Analytical skills

Education

SQA Higher Grade level education

Job description

A public sector organization is seeking a Senior Officer for the Complaints, FOI and Investigation Team. The role involves managing complaints and freedom of information requests, requiring excellent communication and analytical skills. Candidates must be organized and educated to SQA Higher Grade level. This temporary position is available until 31 March 2027. Interested applicants currently employed by Glasgow City Council or its associated organizations can apply. Interviews are planned for January 2026.