Senior Neighbourhood Housing Officer

London Borough of Lambeth; Greater London; On-site; GBP 44,000 - 48,000; Full time

Job summary

A London local authority is seeking a Senior Neighbourhood Officer to oversee a team dedicated to managing housing services. This role involves ensuring quality delivery of tenancy management, environmental maintenance, and supporting vulnerable residents. The ideal candidate will possess strong team management skills and a commitment to excellent customer care. Join the vibrant community of Lambeth and contribute to impactful housing services, ensuring the neighborhood offers a safe and inclusive environment.

Qualifications

• Experience in managing a team within housing services.
• Strong understanding of tenancy management processes.
• Ability to engage and support vulnerable residents.

Responsibilities

• Manage a team of Housing Officers respectfully and efficiently.
• Oversee the delivery of housing services to residents.
• Ensure environmental contracts are met on estates.

Skills

Team management

Customer care

Resident engagement

Fire risk reduction

Job description

Senior Neighbourhood Officer

PO2: Starting salary 44,937 pa and rising in annual increments to £47,925 per annum incl LW

About Us

Located in the heart of South London, Lambeth Borough is a vibrant community of over 317,600 residents. Stretching from the dynamic neighbourhood of Streatham in the South to the iconic landmarks of Waterloo in the North, we are proud to be the 9th largest borough in London. Our diversity is our strength, with more than 130 languages spoken, making Lambeth the home of the Windrush generation, London's largest LGBTQ+ community, and a thriving Portuguese-speaking community.

It is an exciting time to join Lambeth Council, we have bold ambitions for the future of Lambeth’s communities and residents through our Lambeth 2030 Plan ‘Our Future, Our Lambeth.

With exceptional schools, lush green spaces including Brockwell Park, cultural gems like the Black Cultural Archives, and world-renowned institutions such as St Thomas's Hospital, Lambeth offers an enriching and dynamic environment.

Please have a look at our dedicated One Lambeth Values and Behaviours page.

About the Team

Neighbourhood Housing Management Team provides a frontline housing management service to Lambeth tenants, leaseholders and other stakeholders involving casework, the investigation and resolution of service requests, enquiries, complaints and disputes.

About the Role

You will have responsibility for managing a team of Housing Officers to carry out the following functions:

• Tenancy management including transfers, deaths, successions, assignments & mutual exchanges
• Management of estate environmental contracts including cleaning and grounds maintenance, refuse and recycling
• Delivering estate improvements including cycle storage, lighting, parking
• Reducing risk of fire in communal areas
• Resident engagement
• Supporting vulnerable residents
• Delivering excellent customer care

The post holder will be expected to effectively manage the resources of a neighbourhood team to ensure that the Council’s neighbourhood housing services are delivered to defined standard including regular review and monitoring of performance and setting targets as required.

Contact Information

For an informal discussion about the role, please contact Anna Tran at [e-mail]

Successful candidates will be asked to apply for an Enhanced/Standard/Basic Certificate from the Disclosure and Barring Service (DBS). Further information about the DBS can be found at www.homeoffice.gov.uk/agencies-public-bodies/dbs

You will be required to undertake a Cifas check. Further information about Cifas can be found here Cifas

How to Apply

To be considered for interview, your CV and supporting statement will clearly evidence how you meet the shortlisting criteria on the personal specification marked “A” for application:

For detailed qualifications and requirements, please review the job description and person specification in hyperlink below:

Job Description and Person Specification

We operate an anonymised application process, so be sure to remove personal details when uploading your CV or personal statement.

Recruitment Timelines

Advert close date: 11:59pm on Sunday 4th January 2026.

Shortlisting: 11th December 2025

Interviews: 18th December 2025

At Lambeth, we are dedicated to providing quality services and equal opportunities for all. We are committed to safer recruitment and are proud to be a Stonewall diversity champion, a Living Wage Employer, and to guarantee interviews for all disabled candidates who meet the minimum criteria of the role. For a full list of our accreditations, please click here.