Senior MSP Field Engineer & Projects Lead

Digital Waffle; England; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A technology services provider in the UK is seeking a Senior MSP Technical Support Engineer to provide enterprise-level support both remotely and onsite. This role includes managing technical duties such as troubleshooting hardware and software issues, mentoring team members, and delivering end-to-end project support. Ideal candidates will have significant experience in customer-facing roles, strong networking knowledge, and relevant IT certifications. A competitive salary and benefits package are offered, alongside career development opportunities.

Benefits

Competitive salary & pension scheme

22 days annual leave

Career development plan & training opportunities

Company vehicle & fuel card

Qualifications

• Experience in a customer-facing MSP technical support role.
• Solid networking knowledge (LAN, WAN, VLAN, VPN, MFA, wireless).
• Relevant IT certifications/qualifications required.

Responsibilities

• Deliver technical support via phone, email, and in person.
• Handle onsite escalations & routine visits.
• Troubleshoot hardware & software issues.

Skills

Customer-facing MSP technical support experience

Expertise in Microsoft 365

Networking knowledge

Experience with VMware or Hyper-V

Education

Relevant IT certifications/qualifications

Tools

Windows Server

Azure

M365

Active Directory

VMware/Hyper-V

Exchange

Job description

A technology services provider in the UK is seeking a Senior MSP Technical Support Engineer to provide enterprise-level support both remotely and onsite. This role includes managing technical duties such as troubleshooting hardware and software issues, mentoring team members, and delivering end-to-end project support. Ideal candidates will have significant experience in customer-facing roles, strong networking knowledge, and relevant IT certifications. A competitive salary and benefits package are offered, alongside career development opportunities.