Senior Market Manager, Client Connectivity

HSBC; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global bank is seeking a Senior Market Manager for Client Connectivity in London. This hybrid role involves developing market strategies and managing client interactions while ensuring solutions meet market needs. Ideal candidates will have experience in transaction banking, strong communication skills, and the ability to collaborate with senior stakeholders. The position offers substantial opportunities for professional development and a competitive benefits package.

Benefits

Professional development workshops

Competitive benefits package

Qualifications

• Experience in transaction banking or payments.
• Strong understanding of market systems and bank operations.
• Good track record of market strategy development.

Responsibilities

• Develop strategies for client connectivity capabilities.
• Resolve issues related to client complaints and internal training.
• Identify and communicate market trends to product managers.

Skills

Experience in transaction banking

Client management

Effective communication skills

Stakeholder management

Track record in product commercialization

Job description

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

Global Payment Solutions (GPS) is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country, regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards.

We are looking for a diligent and forward‑thinking person to join this team in the role of Senior Market Manager, Client Connectivity.

A move across the business allows you to continue to access tailored professional development opportunities and our fantastic benefits packages.

Your responsibilities will include (but are not limited to):

• Developing and executing country and regional market strategies to commercialise and grow adoption of client connectivity capabilities in alignment with GPS, GTS and MSS product strategies.
• Proactively owning resolutions of issues – such as process/operating model, client complaints and internal readiness/training.
• Identifying emerging market trends, competitive threads/opportunities and client needs across digital client engagement in transaction banking. Establishing frameworks to prioritise and communicate these market insights to global product managers for inclusion in future state architecture, roadmaps, and backlogs.
• Acting as a subject matter expert for the client connectivity proposition across documentation, client onboarding and channel capabilities (web, mobile, H2H and APIs) in client meetings, pitches and industry events.
• Collaborating with market/product managers in other SVS and the client connectivity global product team to ensure future state architecture, solution design and roadmaps reflect country/regional needs and are aligned with local regulatory frameworks.
• Empowering product managers in other SVS (i.e. DOME, CBCC, Liquidity, Trade) to work directly with IT teams on project execution by clearly articulating client connectivity design requirements and helping them solve for market requirements/regulation across documentation, client onboarding and channel capabilities. Allowing these teams to own their execution (detailed requirements, development, and testing).
• Driving commercialisation and readiness for global client connectivity projects in market/region. Ensuring proper go‑to‑market plans are in place including pricing and billing procedures.
• Owning tracking of benefit targets for the country and/or region. Track benefit realisation in line with business case OKRs and team KPIs/scorecard.

To be successful in this role you should have:

• Experience in transaction banking or payments and cash management in a market, product/digital commercialisation.
• Client management experience.
• Knowledge and understanding of HSBC net would be advantageous.
• Strong understanding of market systems, products and bank operations, and stages in the product lifecycle and how this translates into market management strategies.
• Effective written and verbal communication skills with the ability to share and present information in a clear, concise and accurate way.
• Experience of collaborating with / managing senior stakeholders.
• Good track record of bringing new product/digital capabilities to market.

This is a hybrid role based in London; however, we will consider applicants from around the UK.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser –

https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone – no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

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