Senior Manager - ServiceNow Consultant - TC - Belfast & Londonderry/Derry

Ernst & Young Advisory Services Sdn Bhd; Belfast; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A prominent consulting firm in Belfast seeks an experienced Senior Manager - ServiceNow Consultant to lead technology project delivery. You will manage teams, influence project outcomes, and ensure solutions align with client needs. Required qualifications include over 5 years of ServiceNow experience and strong IT service management knowledge. Benefits include flexible working and a comprehensive package that supports your career growth and personal development.

Benefits

Competitive remuneration

Continuous learning programs

Health insurance

Qualifications

• Experience in Configuration Management and Service Level Management preferred.
• Track record of delivery within large-scale technical transformation projects.
• Experience working in a matrix-managed organisation.

Responsibilities

• Lead end-to-end delivery of technology projects focusing on ServiceNow.
• Plan and direct medium to large-sized teams.
• Prepare and present analysis and recommendations to governance forums.

Skills

5+ years of experience implementing ServiceNow

Deep technical and functional knowledge of IT Service Management

ServiceNow certifications

ITIL certification or knowledge

Client-facing experience

Experience in delivering large-scale technical projects

Excellent communication skills

Education

Third-level degree in business or IT

Job description

Senior Manager - ServiceNow Consultant - TC - Belfast & Londonderry/Derry (1670902)

Location: Belfast

Requisition ID: 1670902

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.

The team and the opportunity

At EY the Technology Delivery team executes and drives end‑to‑end transformational IT‑centric programmes and projects by delivering solutions that encompass people, process, and technology. We tailor our delivery approach to execute on IT and ICT strategies, and realise the IT investments that underpin core business objectives for our clients.

As part of our NextWave strategy, Programme Managers will provide leadership, support, and direction to client technology‑centric programmes. We are looking to recruit high‑performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management to join our growing Technology Consulting business.

What we offer and how we will support your career progression

• Success as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact on your own terms.
• Continuous learning: Personalised career development, coaching, and formal learning to develop the mindset and skills you need to thrive.
• Career progression: From day one you’ll be supported to enhance your skills and customise your career journey.
• Benefits: Competitive remuneration, flexible working, and a comprehensive Total Rewards package with discounts, offers and promotions.

Your experience in EY will also include:

• Free enrolment in EY’s Tech MBA Programme accredited by Hult International Business School
• Discounted health insurance
• Pension
• The purchase of additional annual leave
• Hybrid working model

Your key responsibilities

Client Responsibilities

• Lead end‑to‑end delivery of technology projects, focusing on ServiceNow reviews, implementations, and change projects.
• Plan, direct, and coordinate medium to large‑sized teams from mobilisation to implementation, ensuring solutions are based on the ServiceNow platform.
• Influence and negotiate project outcomes across multiple functions, preparing and presenting analysis and recommendations to governance forums and senior stakeholders.
• Maintain focus on key priorities, manage dependencies, and realise business benefits within agreed timelines.
• Advises on programmatic decisions that influence project direction and escalates unresolved issues to governance forums.

Internal Responsibilities

• Understand EY’s consulting service offerings and identify opportunities to better serve clients and contribute to cross‑service line relationships.
• Create innovative insights to help clients leverage vendor frameworks, improve IT offerings, and execute program commitments.
• Lead Technology Consulting engagements, managing team performance, commercials, performance reviews, and engagement billings.
• Develop people by supervising, coaching, and mentoring staff at all levels.
• Lead and enforce workplace policies, procedures, and safety practices.

Skills and attributes for success

To qualify for the role, you must have:

• 5+ years of experience implementing ServiceNow.
• Deep technical and functional knowledge of IT Service Management.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist, Certified Architect) or willingness to obtain them.
• ITIL certification or knowledge.
• Knowledge of the ITSM market and related platforms.
• Experience in a client‑facing role for a leading consulting or professional services firm, delivering large‑scale complex technical projects.
• Experience in one or more focus industries: Energy & Assets, Financial Services, Government & Public Sector, Health & Wellness, Consumer Product & Retail, Telecommunications Media & Technology, Advanced Manufacturing.
• Experience working in a matrix‑managed organisation.
• Experience establishing, training, and managing teams comprising clients, contractors, and partners.
• Excellent communication skills with the ability to translate IT strategy into measurable business benefits.
• Track record of delivery within large‑scale technical transformation projects.
• Experience aligning business and IT, operating across organisational and technology silos to deliver sustainable, agile, re‑usable solutions.

Ideally, you will also have:

• Experience in Configuration Management, Service Request Management, and Service Level Management. Additional experience in IT Asset Management (HAM & SAM), IT Operations Management (CMDB & Discovery), or Integrated Risk Management is a plus.
• Certification and/or knowledge of ITIL (v3 or v4).
• A strong academic record with a third‑level degree in business or IT.
• Project management experience tracking, monitoring, and advising on engagements.
• Multidisciplinary stakeholder management experience across IT, finance, and other business areas.
• Proficiency in communicating and presenting project information to teams and stakeholders.
• A passion for continuous learning and innovative technologies.
• Desire to identify new opportunities and create proposals addressing clients’ complex needs.

Inclusion & Diversity

We hold a collective commitment to foster an environment where all differences are valued and respected. Inclusion, diversity, and equity are part of who we are at EY. We believe that high‑performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and invite learning from a variety of viewpoints. Our commitment to inclusion supports all employees to achieve their potential, and you’ll be embraced for who you are.

Apply

If you are interested in the above role, please submit a CV via the EY Careers Site: EY Career Page.

EY | Building a better working world

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Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi‑disciplinary network, and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.