Senior Manager - Reinvent Work with AI

Lloyds Banking Group; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK financial institution is seeking an individual to redefine its operating model and enhance collaboration across departments. The ideal candidate will have strong stakeholder management skills, experience in change management, and the ability to synthesize complex information. This role is essential for shaping the future of financial services while promoting diversity and inclusion within the organization.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes including free shares

Discounted shopping benefits

30 days' holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Proficient in engaging with diverse stakeholders.
• Ability to present clear and concise recommendations.
• Experienced in managing change processes.

Responsibilities

• Redefine the future operating model and analyze its impacts.
• Collaborate across various departments for co-designing.
• Ensure compliance with ethical and risk guidelines.

Skills

Stakeholder management

Collaboration skills

Change management

Written and verbal communication

Synthesize complex information

Curiosity about industry trends

Proactive problem-solving

Background in transformation

Knowledge of AI governance

Experience with benchmarking

Job description

Responsibilities

• OD and operating model: Redefine our future operating model.
• Leadership: Define the role of leaders/managers in an agentic ecosystem.
• Accountability & Decision Making: Clarify human vs. agentic accountabilities, RACI, and agentic decision‑making principles.
• Agents: Design training, integration, governance, controls, performance management, and lifecycle management (including decommissioning).
• Workflows, Tools & Systems: Identify required changes to tooling and systems.
• Built Environment: Assess impacts on collaboration, locations, and physical workspace.
• Entry Roles: Protect and nurture entry/emerging talent roles.
• Culture & Comms: Build trust, capability, and ongoing awareness.
• Success Measures: Define KPIs, risk management, and scaling approaches.

Stakeholder Engagement

• Collaborate with business, tech/data, People, Finance, Legal, Risk, and GIA teams to co‑design and validate blueprint elements.
• Engage leaders and managers to shape their evolving roles and accountabilities.
• Partner with HR, Comms, and L&D to embed culture, skills, and training initiatives.

Insight, Benchmarking & Reporting

• Scan externally for best practice, case studies (e.g., Agile methodology, ING Agile), and regulatory trends.
• Present blueprint drafts, progress, and insights to senior leadership.
• Track and report on KPIs, adoption, and impact across change and run environments.

Governance & Risk

• Ensure blueprint aligns with ethical, risk, compliance, and business continuity requirements.
• Monitor agentic controls, bias/ethics, and lifecycle management.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop.

Qualifications & Skills

• Strong stakeholder management and collaboration skills across diverse functions.
• Ability to synthesize complex information and present clear recommendations.
• Experienced in HR and has change management skills.
• Excellent written and verbal communication, including blueprint documentation and senior papers.
• Curious and externally oriented – keeps current on future work, agentic systems, and industry trends.
• Able to work in ambiguity and proactively find solutions; comfortable navigating evolving priorities.
• Self‑starter with the initiative to drive work forward independently and as part of a team.
• Background in transformation, HR, tech/data, or operational excellence.
• Knowledge of agentic systems, AI governance, or digital ways of working.
• Experience with benchmarking, case study development, and culture‑building.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, and any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long‑term health or neuro‑divergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.