Senior Manager, Network and Voice

Danaher Corporation; Portsmouth; On-site; GBP 70,000 - 90,000; Full time

Job summary

A global technology firm based in Portsmouth is seeking an experienced Network and Voice Solutions Leader to manage design, implementation, and support services within a global organization. Responsibilities include leadership of support teams, Major Incident Management, and proactive service delivery enhancements. The ideal candidate should have extensive experience in complex network environments, strong budgeting skills, and excellent communication abilities. The role requires up to 15% travel and customer focus to ensure alignment with business needs.

Qualifications

• Experience in managing a complex network and voice environment.
• Strong background in budgeting and financial management.
• Excellent written and verbal communication skills.

Responsibilities

• Design and implement network and voice solutions.
• Lead support teams to ensure service delivery.
• Manage Major Incident Management processes.
• Identify service delivery enhancements for improvement.

Skills

Leadership

Analytical skills

Communication

Customer focus

Project management

Job description

Job Responsibilities

• Design, implementation and support services for Network and Voice solutions within a global organization, including vendor management, consultancy sourcing, budgeting, forecasting, developing metrics, analytics and reporting capabilities and updates to senior leadership.
• Leadership and guidance of support teams to ensure agreed levels of service delivery and performance are maintained.
• Ownership of network and voice aspects of Major Incident Management processes and events, including Major Incidents at weekends and out of hours.
• Effective operational planning and delivery, such as device and application lifecycle management, resource management and management of external suppliers for projects & BAU.
• Proactive identification of support and service delivery process enhancements to maximize value delivered and the creation of continual improvement plans in collaboration with IT Leadership, peers and business stakeholders.
• Provisioning of all components of network and voice equipment, core applications and user access.

Qualifications

• Accountable for technical documentation, development of policy and procedures, and compliance with existing policies. Experienced people leader with a strong background in managing a complex network and voice environment in a global organization.
• Experienced with developing BAU & project budgets and delivering on target.
• Excellent written and verbal communication skills, including presentation at all levels.
• Excellent judgement, strong analytical skills, experience in risk assessment, and a continuous improvement mindset using DBS tools or equivalent.
• Highly organized with the ability to manage multiple, parallel tasks and projects.
• In-depth experience in business relationship management, engaging with senior stakeholders and delivering business requirements.
• Highly customer focused when setting priorities, ensuring performance meets customer expectations, and able to understand the impact on the organization of change.
• Able to travel up to 15% and internationally.

About Pall Corporation

Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation. As a global leader in high‑tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. For the exponentially curious, Pall is a place you can thrive and amplify your impact on the world. Pall is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. Join our winning team today. Together, we'll accelerate the real‑life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.