Senior Manager Fraud Control Design and Delivery Cards

HSBC; Birmingham; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading global banking institution is seeking a Senior Manager for their Fraud Control Design & Delivery team in Birmingham. This hybrid role will focus on preventing card fraud, developing strategies, and enhancing customer experience. The successful candidate should have proven card fraud prevention expertise, detailed knowledge of fraud detection systems, and experience with digital payment journeys. Ideal for those looking to influence fraud strategies within a renowned organization.

Benefits

Private healthcare

Enhanced maternity and adoption pay

Contributory pension scheme with generous employer contribution

Qualifications

• Proven card fraud prevention expertise at management level.
• Experience working with Fraud Detection systems.
• Understanding of digital wallets and Click to Pay.

Responsibilities

• Develop and implement strategies to combat fraud.
• Enhance the customer journey based on feedback.
• Work with operational teams on fraud treatment strategies.

Skills

Card fraud prevention

Fraud Detection systems (SAS EFM, Falcon, Biocatch, Hunter, Threatmetrix)

Digital payment journeys

Strategic delivery of controls

Engaging with senior stakeholders

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will align to our Fraud Control Design & Delivery team within UK Fraud who are responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers. The successful candidate will also take ownership of card fraud customer journeys and will be responsible for ensuring these are optimised to enhance the customer experience.

The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the first Line of Defence.

This senior manager role will be aligned to the Cards typology and will report to the Fraud Control Design & Delivery Director.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Ensure strategies and protocols are developed, monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across all cards products.
• Interpret MI and trends, identifying issues and risks and planning strategies to address fraud and risk.
• Lead with their team to ensure that controls and/or process/procedure failings that are driving fraud attacks, are addressed ensuring that any required changes can be developed and implemented.
• Responsible for enhancing the card-based customer journey using journey NPS and complaints to provide customer centric improvements, working with others across the Fraud team.
• Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy.
• Support and test change initiatives, identifying and developing new or improved delivery mechanisms.
• Maintain a Card fraud-based investment backlog for future development.

To be successful in this role you should meet the following requirements:

• The role holder will ideally have proven card fraud prevention expertise at management level within an existing Fraud function.
• Detailed knowledge of HSBC UK products, policies and processes.
• Experience of working in an environment supported by Fraud Detection systems such as, SAS EFM, Falcon, Biocatch, Hunter and Threatmetrix is essential.
• Detailed understanding of digital payment journeys including 3DS, digital wallets and Click to Pay is essential.
• Knowledge of strategic delivery of controls and design methods.
• Relevant work experience in Risk related first line or second line of defence.
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function preferred.
• Experience of understanding what best in class fraud analytics/routines look like is essential.
• Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential.

This is a hybrid role based in Birmingham, Leeds or Chester. Sheffield, Edinburgh and other hub locations are available for use to meet hybrid expectations.

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk:

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