Senior Manager, Enterprise Customer Success

Autodesk; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading software company is seeking a Customer Success Manager to guide an international team and enhance customer adoption. This role requires robust management skills, particularly in large enterprises, along with a deep understanding of the UK's market. The successful candidate will travel regularly to the London office and work closely with enterprise customers to ensure their success. Join a company where innovation shapes the world.

Benefits

Competitive compensation package

Annual cash bonuses

Comprehensive benefits package

Qualifications

• Experienced in managing customer-facing businesses in large enterprise accounts.
• Worked in AECO industries with cloud, digital, SaaS experience.
• Deep knowledge of the United Kingdom market and its intricacies.

Responsibilities

• Manage an international team of Customer Success Managers.
• Increase customer adoption and maturity across Enterprise customers.
• Establish direct relationships with customers for greater engagement.

Skills

Business acumen

Communication skills

Leadership

Empathy for customers

Ability to adapt to change

Job description

Job Overview

Do you have a customer first mindset? Do you thrive on change? Are you interested in helping us build and evolve our customer success organization to continuously improve the quality of our services and overall experience and success of our customers? If this sounds like you, we are looking for a manager to guide our Customer Success team to help Autodesk's customers with Enterprise Business Agreements drive long-term success by executing an array of services to accelerate customer business goals and drive adoption. This is an exciting opportunity to influence our customers, and Autodesk's success. Autodesk is a hybrid company, but you will need to travel to our central London office on a regular/ weekly basis for meetings as well as occasional international travel. You will report to the Director, Customer Success Management.

Responsibilities

• Manage an international team of Customer Success Managers (CSMs) in a defined geographical area and/or industry.
• Increase customer adoption and maturity by creating customer outcomes across a selected group of our Enterprise customers.
• Enable the team to develop, execute and manage Customer Success Plans detailing efforts to achieve higher adoption and satisfaction aligned to customer business outcomes.
• Establish direct relationships with customers developing greater customer engagement.
• Facilitate change and promote innovation.
• Travel up to 30% of the time both to onsite meetings with customers and to meetings with colleagues and customers in our central London office.

Qualifications

• Experienced in managing customer-facing businesses in large enterprise accounts.
• Strong business acumen.
• Worked in AECO industries with cloud, digital, SaaS experience.
• Deep knowledge of the United Kingdom market and its intricacies.
• Experienced in people management and enjoy engaging with your team and customers enabling them to grow and develop. Empathy for customers and a passion for growth.
• Proven ability to influence and adapt to change.
• Enthusiastic and creative leader with the ability to inspire others.
• Deep understanding of value drivers in recurring revenue business models.
• Methodical and process-oriented mindset.
• Excellent communication and presentation skills.
• Demonstrated desire for continuous learning and improvement.

Our Culture

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Compensation

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Additional Information

Are you an existing contractor or consultant with Autodesk?