Senior Manager, eCommerce

Carnival UK (P&O Cruises & Cunard); Southampton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading cruise company based in Southampton is seeking a Senior Manager, E-Commerce to enhance online sales through strategic digital initiatives. The ideal candidate will have a strong background in cross-selling and upselling strategies, paired with a solid understanding of e-commerce tools. This full-time role offers a hybrid working model and a comprehensive benefits package including employee discounts, bonuses, and extensive development opportunities.

Benefits

Employee Discounted Cruising

Annual bonus

Extensive learning and development opportunities

Minimum 25 days leave and holiday trading scheme

Private medical and dental insurance

Life Assurance

Qualifications

• Experience in utilising recommendation engines for performance.
• Ability to work across global markets online.
• Experience in forecasting and performance analysis.

Responsibilities

• Deliver digital revenue targets through improved merchandising.
• Manage launch of new products and campaigns.
• Collaborate to optimise site traffic and media performance.

Skills

Cross-sell and upsell experience

Knowledge of UX/CRO concepts

Digital merchandising understanding

Performance analysis

Digital strategy planning

Job description

Overview

Carnival UK is in search of a Senior Manager, E-Commerce, who is crucial in supporting our commercial ambition to drive more sales online for P&O Cruises and Cunard, and nurture a high-performing team.

Responsibilities

• Deliver commercial digital revenue targets by improving merchandising and customer experience through the booking journey.
• Lead and deliver the commercial strategy for bundling, cross-sell and upsell of ancillaries online and via a future app, including innovative ideas and solutions to meet revenue goals.
• Manage the launch of new products, brand campaigns, and promotions, ensuring coordination across digital teams and with the P&O Cruises and Cunard sales and marketing teams.
• Collaborate with internal and external partners to optimise site traffic, media performance, and guest experience.

Positioned within our internal structure from CUK15 (entry level) to CUK1 (Brand President), this role is classified as a CUK06, offered as a full-time position, on a permanent basis. We offer hybrid work including up to two days from home.

Requirements: Your Expertise and Leadership

To thrive as a Senior Manager, E-Commerce, we’re looking for:

• Experience in cross-sell and upsell of ancillaries, utilisation of recommendation engines and personalisation to drive performance
• Working across global markets online
• Knowledge of UX/CRO concepts and best practices
• Experience in forecasting and performance analysis
• Strong digital merchandising understanding including exploiting use of ecommerce tools to drive a commercial outcome
• Ability to plan and implement digital development and commercial strategies

About You: A Catalyst for Change

We believe that diversity enriches our team. We’re interested in candidates who:

• Speaks up: Shares concerns and ideas, encourages team input
• Respects & protects: Builds inclusive teams and seeks efficient, sustainable solutions
• Improves: Promotes collaboration and drives continuous improvement
• Empowers: Coaches others and creates an environment for people to do their best work

Why Join Us?

Working with us is about more than a job. It’s about creating unforgettable holiday happiness for our guests and a fulfilling career for you. Our benefits package reflects our commitment to your wellbeing:

• Employee Discounted Cruising plus Friends and Family offers
• Annual bonus
• A friendly welcome with help settling in
• Regular office events including live entertainment, lifestyle events and charity partner fundraisers
• Extensive learning and development opportunities
• Minimum 25 days leave, bank holiday allowance and holiday trading scheme
• Employee-led networks
• Employee Assistance and Wellbeing programmes
• Recognition scheme with prizes and awards
• Contributory Defined Contribution Pension scheme
• Company paid private medical and dental insurance and health assessment
• In-house Occupational Health help and access to digital GP
• Life Assurance
• Parental and adoption leave
• Employee Shares Plan
• Electric Car and Cycle to Work schemes
• Onsite restaurant offering range of healthy cooked and grab and go meals
• Discounted retail and leisure via discounts portal

Ready to Lead?

If guiding a technology team to new heights excites you, we’re eager to hear from you. Apply now to start your journey with us, where your performance-led leadership will make a difference in our shared success.

Recruitment Journey

For more information on your recruitment journey, please visit https://bit.ly/CUKCandidateJourney.

About Us

Holidays are one of life’s greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. Carnival UK brings two iconic brands, P&O Cruises and Cunard, together to deliver unforgettable travel experiences. We are committed to safety, sustainability, and inclusion as part of our culture and values.