Senior Luxury Hotel Receptionist – Lead & Inspire

Old Bank Hotel; Oxford; On-site; GBP 28,000; Full time

Job summary

A luxury hotel in Oxford is seeking a Senior Receptionist to lead the reception team and ensure exceptional customer service. The ideal candidate will have experience in a similar luxury environment, strong interpersonal skills, and a passion for hospitality. Responsibilities include training the team, handling guest inquiries, and maintaining high standards of service. The role offers competitive pay with benefits like discounts on food, a pension scheme, and 28 days of holiday, among others.

Benefits

Meals on duty

50% discount on food

Pension scheme

28 days holiday

Paid day off on birthday

Team awards and prizes

Discounted gym membership

Qualifications

• Experience in a luxury hospitality environment.
• Ability to lead, inspire, and motivate a team.
• Positive can-do attitude and willingness to learn.

Responsibilities

• Lead by example in behaviour, attitude, and performance.
• Liaise with management on disciplinary matters.
• Train the reception team on daily procedures.
• Provide guests with information on hotel services.
• Handle guest comments or complaints diplomatically.

Skills

Interpersonal communication

Teamwork

Attention to detail

Leadership

Job description

A luxury hotel in Oxford is seeking a Senior Receptionist to lead the reception team and ensure exceptional customer service. The ideal candidate will have experience in a similar luxury environment, strong interpersonal skills, and a passion for hospitality. Responsibilities include training the team, handling guest inquiries, and maintaining high standards of service. The role offers competitive pay with benefits like discounts on food, a pension scheme, and 28 days of holiday, among others.