Senior Lettings Advisor - 6 month FTC

Citizen Housing Group; Coventry; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading social housing provider in the West Midlands is seeking a dedicated professional to enhance their allocations and lettings service. This role focuses on ensuring properties are effectively let, fostering excellent relationships with local authorities, and using innovative technology for tenant engagement. The successful candidate will enjoy a supportive work environment with extensive opportunities for professional growth, competitive compensation, and a hybrid working model to maintain work-life balance.

Benefits

Annual leave starts at 26 days plus bank holidays

Annual leave purchase scheme

Enhanced family leave

Organisational sick pay

Generous Pension Scheme

Comprehensive health insurance

Flexible working hours

Access to training programs

Qualifications

• Proven experience in property management, particularly in lettings and allocations.
• Strong understanding of tenant sustainability practices.
• Excellent relationship management with local authorities.

Responsibilities

• Support high-quality allocations and lettings service.
• Ensure empty properties are re-let efficiently to meet targets.
• Maintain strong relationships with local authorities.
• Utilize new digital technology for tenant sign-ups.

Skills

Experience in the housing sector

Customer relationship management

Effective communication skills

Job description

Are you a driven professional seeking to make an impact in helping customers to move into their new home within the West Midlands., With over fifty years of experience, we have grown to become one of the UK's leading social housing providers. Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen,

Responsibilities and duties

• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are re-let in accordance with the allocations policy and within the minimum timescales to achieve targets.
• Delivering sustainable lettings through effective shortlisting and eligibility assessments ensuring that new tenants can sustain their tenancies.
• Maintaining & developing excellent relationship with local authorities in respect of Choice Based Lettings and nomination arrangements.
• Ensuring that processes work effectively to deliver a high-quality service and customer satisfaction.
  Previous experience in the housing sector
• Supporting the provision of a high-quality allocations, lettings, and empty property management service.
• Ensuring that empty properties are let in accordance with the allocations policy and within the minimum timescales to achieve targets.
• This exciting opportunity has arisen to join a high performing team who work in and around the West Midlands delivering sign ups using our new digital technology. This is a hybrid position which has flexibility to support work life balance.

What We Offer

• Innovative Environment: Be part of a forward-thinking organization that values creativity and innovation.
• Professional Growth: Opportunities for continuous learning and career advancement.
• Collaborative Culture: Work alongside a team of dedicated professionals who support and inspire each other., Annual Leave: Annual leave starts at 26 days per year plus bank holidays
• Annual leave purchase scheme - option to buy up to an additional 5 days per year
• Enhanced family leave (maternity, paternity and adoption)
• Organisational sick pay
• Generous Pension Scheme - The option to contribute 4%, 6% or up to 10% which Citizen will match
• Competitive Salary: We offer a competitive compensation package.
• Health and Wellness: Comprehensive health insurance and wellness programs.
• Work-Life Balance: Flexible working hours and generous leave policies.
• Employee Development: Access to training programs and career development resources.