Senior Lead, Business Systems

Lime; City Of London; Remote; GBP 70,000 - 85,000; Full time

Job summary

A leading shared electric vehicle company in London seeks a Senior Business Systems Lead to design, implement, and manage scalable systems that drive data-informed decisions across teams. This role requires 5+ years of experience with CRMs, particularly Airtable, strong data analytics skills, and a proven track record in change management. Ideal candidates will lead projects, optimize platforms, and foster collaboration across global teams.

Qualifications

• 5+ years of experience with Airtable or comparable CRMs and database systems.
• Strong background in data analytics and reporting.
• Experience with change management and training design.

Responsibilities

• Develop scalable databases and dashboards with Airtable.
• Build analytics pipelines to surface insights for senior leaders.
• Administer Airtable and ensure system performance.

Skills

Data analytics

CRM design

Change management

Database design

Automation

Communication

Problem-solving

Education

Airtable Academy certifications (Admin and Builder)

Tools

Airtable

Tableau

Snowflake

Smartsheet

Salesforce

Job description

Overview

Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 700+ million rides in 250+ cities on 5 continents. Lime continues to set the pace for shared micromobility globally.

We’re looking for a Senior Business Systems Lead to establish and scale a new function within the Knowledge, Content and Information Systems group. This is a rare opportunity to build a program from the ground up, designing best-in-class systems, processes and tools that enable and uplift our global cross-functional work.

In this role, you’ll be more than a systems expert — you’ll be a strategic enabler who architect scalable solutions, automate reporting, and unlock insights that drive data-informed decision‑making across the Public Affairs, Legal, and Operations teams. You’ll shape how Lime captures, analyzes, and uses data to influence global policy outcomes. This high-impact role sits at the intersection of technology, data, and change management and is ideal for a self-starter who thrives on ideation, innovation, and implementation.

What You'll Do

• Design and Build Systems — Develop scalable databases, dashboards, automations, and CRM functionality with Airtable and/or complementary platforms; integrate emerging AI tools (e.g., ChatGPT, NotebookLM, Gemini) alongside Google Suite, Tableau, Snowflake to create next‑generation knowledge and reporting systems; translate complex business needs into intuitive solutions that drive adoption and deliver actionable insights.
• Enable Teams Through Insights and Reporting — Build analytics pipelines and reporting frameworks with our data science organization to surface actionable insights for senior leaders; deliver clear, strategic outputs that help cross‑functional teams plan, measure impact, and identify opportunities; develop documentation, guides, and training to ensure adoption and long‑term success.
• Optimize & Manage Platforms — Administer Airtable and other systems to ensure top performance, usability, and reliability; continuously refine architecture and workflows as organizational needs evolve; leverage automation and AI to unlock new efficiencies and scalability; continuously evaluate and/or implement new technologies, tools, and systems as business needs evolve.
• Lead Projects & Partnerships — Drive complex cross-functional projects end-to-end, from scoping requirements to successful delivery; partner with stakeholders across the Policy, Public Affairs, Legal, and Operations teams to co‑create solutions and build buy‑in; collaborate with data science teams to build resources and tracking tools and optimize integrations; provide technical leadership and problem-solving throughout implementation.
• Drive Adoption and Continuous Improvement — Lead change management strategies that ensure smooth adoption of new systems across global teams; gather user feedback to identify improvements and anticipate challenges; train and onboard users for maximum impact; use data and insights to refine processes and drive efficiency across the organization.

About You

Education & Experience

• 5+ years of experience designing, implementing, managing and optimizing Airtable or comparable CRMs, database, and workflow systems (e.g., Smartsheet, Notion, Asana, Salesforce).
• Strong background in data analytics, reporting, and insight generation.
• Skilled in database and CRM design, automation, and integrations.
• Proven success in change management, training design, and adoption strategies.
• Airtable Academy certifications (Admin and Builder) required.

Skills & Competencies

• Strategic systems thinker with a proven ability to design for scale.
• Strong relational data modeling and database design skills.
• Excellent analytical skills — able to turn data into insights and insights into action.
• Confident communicator with both technical and non-technical stakeholders.
• Customer service mindset focused on solving problems and enabling others.
• Experienced program leader with a track record of guiding complex, multi-stakeholder initiatives.
• Curious, innovative, and AI-literate, with a passion for applying emerging technologies to real-world challenges.
• Collaborative, self-motivated, and adept at driving alignment across global, remote teams.

#LI-REMOTE

#LI-TG1

If you want to make an impact, Lime is the place for you. Not sure if you meet all the qualifications? If this role excites you we encourage you to apply. Explore all opportunities on our career page.

Lime is an Equal Opportunity Employer. We believe different perspectives help us grow and achieve more. We are dedicated to hiring and developing a globally diverse team, including individuals with different backgrounds, abilities, identities and experiences. Applicants who require a reasonable accommodation for any part of the application or hiring process can email [e-mail] for assistance.