Senior Key Account Manager

This is Alexander Faraday Recruitment; Remote; GBP 45,000 - 65,000; Full time

Job summary

A recruitment agency is seeking a Key Account Manager to work from home with occasional travel. The ideal candidate will have over 3 years of account management experience in airline retail or related sectors, with strong financial acumen and the ability to manage complex accounts. Responsibilities include acting as the primary contact for clients, driving continuous improvement initiatives and collaborating with various stakeholders to support commercial growth. This role offers a chance to make a significant impact in customer engagement across the UK and European markets.

Qualifications

• Minimum 3 years experience in account management within airline retail, retail, or similar sectors.
• Strong financial acumen with P&L experience.
• Proven ability to manage complex accounts.

Responsibilities

• Act as the primary point of contact for business‑as‑usual activities.
• Drive continuous improvement through data insights and strategic initiatives.
• Manage complex accounts and deliver high‑quality client presentations.

Skills

Account management experience

Financial acumen

Communication skills

Data analysis

Interpersonal skills

Tools

Microsoft Office

Job description

Key Account Manager – Home-Based

Location : Home-based with occasional travel

Are you an experienced Key Account Manager with a passion for building strong relationships and driving operational excellence? We are looking for a proactive professional to lead customer engagement and deliver outstanding service across UK and European markets.

What You'll Do

• Act as the primary point of contact for business‑as‑usual activities, ensuring seamless communication and issue resolution.


• Drive continuous improvement through data insights and strategic initiatives.


• Manage complex accounts, oversee range change processes, and deliver high‑quality client presentations.


• Collaborate cross‑functionally with stakeholders in buying, merchandising, operations, supply chain, and analytics.


• Lead crew engagement programmes, marketing initiatives, and support commercial growth strategies.

What We're Looking For

• Minimum 3 years experience in account management within airline retail, retail, or similar sectors.


• Strong financial acumen with P&L experience.


• Proven ability to manage complex accounts.


• Excellent communication skills and ability to manage multiple projects under strict deadlines.


• Proficiency in Microsoft Office and data analysis.


• A self‑starter with strong interpersonal skills and a bias for action.

Benefits