Senior ITSM Tooling Architect

CBSbutler Ltd.; Basingstoke; On-site; GBP 104,000; Full time

Job summary

A leading IT and digital transformation company is seeking a Senior ITSM Tooling Architect in Basingstoke. This role entails driving the design and delivery of ITSM tooling solutions, managing a dynamic team, and ensuring the implementation of secure IT systems. Candidates must have extensive experience with ITSM technologies like ServiceNow and relevant certifications. The total package can reach up to £103,500, including a car allowance and bonus. Applicants should be willing to undergo DV clearance.

Benefits

26 Days annual leave plus public holidays

Pension benefitting double matching contributions

Life assurance

Companywide incentive plans

Flexible benefits including increased holidays

Employee discounts

Private medical benefits

Car allowance or company car

Qualifications

• Extensive experience in design and customization of ITSM tooling technologies.
• Experience working within ITSM/ITIL/eTOM processes.
• Knowledge in secure ITSM tooling solutions for various environments.

Responsibilities

• Ensure continued delivery excellence in ITSM tooling solutions.
• Produce design documentation for ITSM solutions.
• Find innovative solutions and deliver complex IT systems.

Skills

Design and configuration of ITSM tools

Experience with ServiceNow

Knowledge of ITIL processes

SQL Scripting

Powershell

JavaScript

Education

ITIL v4 certification

Tools

CA Service Desk Manager

BMC Remedy

BMC Helix

Job description

Overview

Job Title: Senior ITSM Tooling Architect

Location: Basingstoke

Salary: £78,000 + £6k car allowance, 10% DV allowance and 15% Bonus.

Total package up to £103,500

Candidates must be willing and eligible to go through DV clearance for this role

Job Summary

You will be working for a leading IT and digital transformation organisation operating within the UK defence sector. Their mission is to build a more sustainable world through innovation and trust and are seeking a dynamic ITSM Delivery Lead to manage high-performing teams delivering end-to-end ITSM tooling solutions.

Responsibilities

• As a Senior Information Technology Service Management (ITSM) Tooling Architect you will play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities.
• You will work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions which vary in size and complexity.
• Working alongside a team of dedicated professionals, you will be driven to find better, faster, more effective solutions.
• You will need to show others that you are an innovative individual who understands the requirements of technical design and deployment of IT systems in secure environments, and that you can deliver solutions of significant size and complexity.

Qualifications

• Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following:
• CA Service Desk Manager
• BMC Remedy
• BMC Helix
• ServiceNow
• Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (e.g. ITIL v4 certified).
• Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions.
• A working knowledge of general Information Technology Core infrastructure capabilities including:
• Windows Server technologies
• Active Directory and Group Policies
• SQL and SQL Server Clustering
• General knowledge of scripting, applications development and data manipulation techniques including:
• SQL Scripting
• Powershell
• JavaScript

Benefits

• 26 Days annual leave plus public holidays (3 flexible)
• Pension - Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays / travel / dental critical illness and more)
• Perks at work - employee discounts
• Employee assistance programme / virtual GP
• Role dependent benefits: Private medical / company car or car allowance.

If you are interested in this role or wish to apply, please submit your CV.