Senior ITSM Architect

Experis - ManpowerGroup; Basingstoke; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Senior ITSM Architect to join a digital transformation team in Basingstoke, UK. The role requires an active DV clearance and focuses on designing ITSM tooling solutions in secure environments. Key responsibilities include configuring ITSM tools and ensuring alignment with service management processes. The ideal candidate will have extensive experience with ITSM tools, knowledge in ITIL processes, and solid scripting skills. Apply now to contribute your expertise in shaping enterprise service management capabilities.

Qualifications

• Must have an Active DV Clearance.
• Experience with ITSM tools in secure environments.
• Strong understanding of ITIL processes.

Responsibilities

• Design and configure ITSM tooling solutions.
• Produce clear design documentation.
• Collaborate with teams to improve service efficiency.

Skills

ITSM tools experience (ServiceNow, BMC Remedy, etc.)

ITIL and ITOM processes

Designing secure large scale ITSM solutions

Windows Server and Active Directory

Scripting (SQL, PowerShell, JavaScript)

Tools

ServiceNow

BMC Remedy

Power BI

Job description

Overview

Senior ITSM Architect

Must have an Active DV Clearance

An opportunity has arisen for a Senior ITSM Architect to support major digital transformation programmes within secure and regulated environments. This role focuses on designing robust ITSM tooling solutions that enable reliable service delivery across complex estates. You will work within an Agile team, reporting to a Solution Owner, and take ownership of architecture design across a range of ITSM platforms.

Responsibilities

• As a Senior ITSM Architect, you will design, configure, and customise ITSM tooling solutions across cloud, on premises, and hybrid environments.

• You will produce clear design documentation and ensure solutions align with service management processes and security requirements.

• You will collaborate with delivery teams to improve service efficiency, resilience, and automation.

• The role involves shaping scalable tooling architectures that support long term operational needs.

Key Skills

• Extensive experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine.

• Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes.

• Experience designing secure, large scale ITSM solutions across complex estates.

• Solid understanding of Windows Server, Active Directory, SQL Server, PKI, and certificate management.

• Scripting and development knowledge including SQL, PowerShell, JavaScript, REST APIs, C#, Power BI, and reporting tools.

Use your expertise to shape enterprise service management capability as a Senior ITSM Architect.

To apply, please send your CV by pressing the apply button.