Senior IT Support Engineer

Ignite Digital; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT recruitment agency is looking for an experienced Senior IT Support Engineer for onsite VIP support in Central London. This role focuses on delivering high-touch support to senior stakeholders in a global legal firm. Responsibilities include troubleshooting, managing installations, and acting as a key escalation point. The ideal candidate should have extensive experience in deskside support, with a strong focus on interpersonal skills. Competitive salary and benefits offered.

Benefits

Competitive salary with performance-based bonus opportunities

Private medical and dental cover

Travel and critical illness insurance

Pension contributions and season ticket loan

Access to Global Skills Academy for training and development

Qualifications

• Proven experience in onsite deskside support for senior stakeholders.
• Supervisory or previous team leading experience preferred.
• Professional, calm under pressure, with independent working capabilities.

Responsibilities

• Deliver white-glove support to executives for a seamless experience.
• Provide 2nd-line support for Windows and Office 365.
• Troubleshoot hardware, software, and network issues.

Skills

White-glove support

Windows 10/11

Microsoft Office 365

SCCM

Troubleshooting

Interpersonal skills

ServiceNow

PowerShell scripting

Tools

SCCM

Intune

ServiceNow

Job description

About the job Senior IT Support Engineer (Onsite VIP Support )

Senior IT Support Engineer Onsite VIP Support | SCCM | Windows | Legal Sector

Location: Central London 100% Onsite, MondayFriday

Overview

Are you an experienced IT Support Engineer who thrives in a high-performance, client-facing environment? Do you excel in providing white-glove support to senior stakeholders in fast-paced professional services settings?

Were hiring a Senior IT Support Engineer to join our London-based team, delivering elite deskside support to VIPs within a global legal and professional services firm. Youll act as a key escalation point, deputise for the IT Team Lead, and contribute to high-impact tech initiatives.

This is more than break-fixits an opportunity to lead, influence, and build a support function aligned to the needs of top-tier stakeholders.

Key Responsibilities

• Deliver white-glove/VIP deskside support to executives, ensuring a seamless, high-touch user experience.
• Provide in-person 2ndline support for Windows 10/11, Microsoft Office 365, and enterprise software.
• Troubleshoot and resolve complex hardware, software, and network-related issues across laptops, desktops, mobile devices, and peripherals.
• Perform imaging, configuration, and deployment using SCCM, Intune, and endpoint management tools.
• Manage installations, patching, and application rollouts in line with ITIL and service delivery standards.
• Own and resolve IT incidents end-to-end, meeting agreed SLAs and KPIs.
• Maintain and enhance IT documentation, operational runbooks, and standard procedures.
• Act as a deputy to the IT Team Lead, supporting project delivery, team mentoring, and technical escalations.
• Contribute to ongoing improvements in user support, automation, and service delivery initiatives.
• Proven experience in onsite deskside support for senior stakeholders in legal / law firm (highly preferred) or other professional services / corporate environments such as financial services, accountancy, audit etc
• Expertise in white-glove/VIP support, with excellent interpersonal and stakeholder management skills.
• Strong troubleshooting capabilities with knowledge of break-fix, hardware diagnostics, and software support.
• Hands‑on experience with SCCM, Intune, ServiceNow, and Windows OS.
• Supervisory or previous team leading experience and the ability to act as an escalation point is highly desirable.
• Experience with Office 365, Office 2016, and standard enterprise collaboration tools.
• Advantage: Familiarity with legal sector tools (e.g., iManage, BigHand, Document Management Systems).
• Desirable: PowerShell scripting or automation skills for task simplification.
• Professional, calm under pressure, and capable of working independently.
• Competitive salary with performance-based bonus opportunities.
• Private medical and dental cover
• Travel, accident, and critical illness insurance
• Pension contributions, season ticket loan and cycle-to-work scheme
• Access to our Global Skills Academy for training, mentoring, and development.
• A highly visible, people‑focused role with real career progression (step into leadership as the team scales).
• Location: Central London (onsite, Monday to Friday not hybrid/remote).
• Start: Immediate or short notice preferred.
• Eligibility: Must be eligible to work in the UK.

About Us

At Ignite Digital Talent, we’re proud to match IT professionals with opportunities that align with their expertise and career ambitions. We promote equal opportunity, inclusivity, and diversity at every stage of the hiring process.

Ready to take the lead in a trusted, VIP‑facing IT support role?
Apply now or reach out for a confidential conversation.