Senior IT Support Engineer — Hybrid, Growth & Benefits

Dains; Park Central; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A growing technology company in Birmingham is seeking a Senior Support Engineer to ensure smooth operation of internal IT systems. This role serves as the first line of support for technical issues across various departments. The ideal candidate should have proven IT support experience, strong knowledge of Windows operating systems, and excellent communication skills. Benefits include flexible hybrid working, 25 days of annual leave, and a pension scheme.

Benefits

25 days annual leave

Flexible and Hybrid Working

Life assurance

Cycle to work scheme

Regular development reviews and training

Qualifications

• Proven experience in an IT support role.
• Strong knowledge of Windows operating systems.
• Ability to diagnose and resolve IT issues.

Responsibilities

• Provide 2nd/3rd line IT support, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain IT hardware and software systems.
• Manage and resolve IT support tickets promptly.

Skills

IT support experience

Knowledge of Windows operating systems

Microsoft Office Suite proficiency

Basic networking knowledge

Excellent communication skills

Customer service skills

Proactive attitude

Tools

Microsoft Azure

Cisco Meraki

Job description

A growing technology company in Birmingham is seeking a Senior Support Engineer to ensure smooth operation of internal IT systems. This role serves as the first line of support for technical issues across various departments. The ideal candidate should have proven IT support experience, strong knowledge of Windows operating systems, and excellent communication skills. Benefits include flexible hybrid working, 25 days of annual leave, and a pension scheme.