Senior IT Support Analyst

Story Terrace Inc.; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading property management firm in London is seeking a Senior IT Support Analyst to ensure the productivity of employees worldwide. The ideal candidate will have over 4 years of experience in a dynamic IT environment, strong problem-solving skills, and a customer-focused mindset. This role offers a competitive compensation package, flexible working conditions, and various employee benefits, including private health care and a pension scheme.

Benefits

Competitive compensation package

25 days annual holiday

Private health care

Flexible working environment

Pension scheme

Qualifications

• 4+ years of experience in a fast-paced, cutting-edge IT environment as an administrator or helpdesk agent.
• Strong knowledge of Windows and macOS environments, knowledge of Linux is desirable.
• Empathetic attitude with a strong focus on customer service.

Responsibilities

• Respond to inquiries and assist in troubleshooting and resolving issues.
• Support business operational systems including Apple, Google Workspace, Slack, Zoom, Okta, Jira, Confluence.
• Manage Mac, Windows and Linux endpoints through MDM solutions globally.

Skills

Problem-solving

Communication

Attention to detail

Customer-focused mindset

Tools

Google Workspace

Windows

macOS

Linux

Jira

Confluence

Freshservice

Job description

About Us

At Plentific, we’re redefining property management in real time. Our mission is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform.

We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly. Our platform is designed to create seamless, real-time workflows that transform traditional property management into a dynamic, digital experience.

Backed by a world-class group of investors—including Noa, Highland Europe, Brookfields, Mubadala, RXR Digital Ventures, and Target Global—Plentific is at the forefront of the proptech revolution. Headquartered in London with a global outlook, we’re continually expanding our reach and impact.

We’re looking for forward-thinking, passionate professionals who are ready to contribute to our mission and drive industry innovation. If you’re excited about making an immediate impact and shaping the future of property management, explore career opportunities with us at Plentific.

The Role

Plentific is looking for a Senior IT Support Analyst who will help to keep the company running. In this role, you will play an important part in helping to keep our employees from around the world productive. You will gain experience solving a range of problems across a broad technical ecosystem.

You will help Plentific operations evolve at scale and with business needs. You’ll provide front-line user support for internal tools and technologies. Beyond the day-to-day, you will contribute to various initiatives, including continuously improving our offerings and adapting with business needs. This includes updating our tools and technologies, process improvements, and documentation efforts that help support our staff.

To be successful in this position, you will need a hunger to learn and be proactive and involved with making IT the best it can be for our employees.

Responsibilities

• Respond to inquiries and assist in troubleshooting and resolving issues
• Support use of business operational systems including Apple, Google Workspace, Slack, Zoom, Okta, Jira, Confluence (Atlassian)
• Manage our Mac, Windows and Linux endpoints through MDM solutions globally,
• Ownership of asset management, hardware and software inventory are kept up to date
• Proactively identify and address technical issues across the company
• Own the IT on-boarding and training curriculum
• Design, update, and maintain IT documentation
• Support endpoint security measures including antivirus, encryption, and mobile device management.

Requirements

Skills

• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• High attention to detail and documentation.
• Ability to prioritize and work independently under pressure.
• Customer-focused mindset with a drive for continuous improvement.

Experience and Qualifications

• 4+ years of experience in a fast paced, cutting edge IT environment as an administrator or helpdesk agent
• Strong knowledge of Windows and macOS environments. Knowledge of Linux is desirable,
• Experience handling onsite AV systems
• Experience with ITSM tools (We use Freshservice!)
• Proven ability to manage complex troubleshooting and incident response.
• Experience working with Google Workspace, Okta, MDM software and Atlassian (Confluence and Jira Software)
• Empathetic and relational attitude with strong focus on customer service
• Outstanding interpersonal and communication skills

Benefits

As you can see, we are quickly progressing with our ambitious plans and are eager to grow our team of doers to achieve our vision of managing over 2 million properties through our platform across various countries. You can help us shape the future of property management across the globe. Here’s what we offer:

• A competitive compensation package
• 25 days annual holiday
• Flexible working environment including the option to work abroad
• Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
• Enhanced parental leave
• Life insurance (4x salary)
• Employee assistance program
• Company volunteering day and charity salary sacrifice scheme
• Learning management system powered by Udemy
• Referral bonus and charity donation if someone you introduce joins the company
• Season ticket loan, Cycle to work, Electric vehicle and Techscheme programs
• Pension scheme
• Work abroad scheme
• Company-sponsored lunches, dinners and social gatherings
• Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.