Senior IT Problem & Major Incident Lead

La Fosse Associates; Glasgow; Hybrid; GBP 85,000; Full time

Job summary

A global law firm seeks a Senior IT Problem and Major Incident Manager to lead the lifecycle of problem management. The role involves managing major incidents during UK hours and ensuring effective communication with stakeholders. Candidates should have over 5 years of experience in problem management, strong analytical and communication skills, and relevant ITIL certifications. This is a full-time position based in Glasgow or London with a salary up to £85,000 per annum.

Qualifications

• 5+ years in Problem Management.
• 7+ years in Major Incident Management preferred.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Manage the lifecycle of problems and drive root cause analysis.
• Lead Major Incident Management during UK hours.
• Translate complex issues into actionable insights.
• Support continuous improvement of ITIL-aligned processes.

Skills

Problem Management

Major Incident Management

Analytical skills

Communication skills

ServiceNow

Education

ITIL 4 Foundation certification

ITIL 4 certifications in Problem Management

ITIL 4 certifications in Incident Management

Job description

A global law firm seeks a Senior IT Problem and Major Incident Manager to lead the lifecycle of problem management. The role involves managing major incidents during UK hours and ensuring effective communication with stakeholders. Candidates should have over 5 years of experience in problem management, strong analytical and communication skills, and relevant ITIL certifications. This is a full-time position based in Glasgow or London with a salary up to £85,000 per annum.