Senior IT Infrastructure Analyst

RSK Group; Glasgow; Hybrid; GBP 40,000 - 48,000; Full time

Job summary

A leading integrated environmental engineering firm seeks a Senior IT Infrastructure Analyst to join their team in Glasgow. This hybrid role includes leading the IT Infrastructure team, managing performance and development, and driving continuous improvement in IT operations. The ideal candidate will have 3-5 years of experience in technical IT roles and possess strong communication abilities. The company offers competitive benefits and embraces diversity, making it a welcoming workplace for all individuals.

Benefits

32 days holiday increasing to 36

Enhanced pension scheme

Life assurance scheme

Salary sacrifice schemes

Enhanced maternity & paternity leave

Company sick pay

Employee discount programme

Discounted gym membership

Mental health support

Qualifications

• 3-5 years experience in a technical IT position.
• Strong communication and initiative skills.
• Experience with project management tools and IT projects.

Responsibilities

• Lead the IT Infrastructure team for effective delivery of projects.
• Monitor and report on performance against KPIs and SLAs.
• Support planning and delivery of IT projects.

Skills

Installation

Maintenance

Repair

Quality Assurance

Active Directory

Deskside Support

Infrastructure Development

Project Management

Troubleshoot

Technical Support

Education

At least 3-5 years in technical IT role

Job description

We have a current requirement for a senior IT Infrastructure analyst to join the business on a hybrid working capacity based in our offices in Glasgow. The senior IT Infrastructure Analyst will be responsible for the day-to-day operational performance of the IT Infrastructure team at WGM Engineering. This role ensures the delivery of complex IT infrastructure projects with the aim of ensuring the IT infrastructure supports the evolving needs of the business while also contributing to the continuous improvement of IT operations. As WGM embarks on a period of significant growth the Senior IT Infrastructure Analyst will play a key role in scaling support solutions enhancing service delivery and aligning IT operations with evolving business needs.

Main duties and responsibilities

• Lead the IT Infrastructure team to ensure timely and effective delivery of complex IT Infrastructure Projects.
• You will coach and develop the IT Infrastructure team to support their individual and collective professional development.
• Monitor and report on IT infrastructure performance against agreed KPIs and SLAs ensuring alignment with ITIL best practices.
• Act as an escalation point for complex or high-priority issues ensuring prompt resolution and clear communication.
• Collaborate with the Head of IT to identify and implement service improvements automation opportunities and digital initiatives.
• Support the planning and delivery of IT projects ensuring service desk readiness and resource planning.
• Facilitate regular team meetings and 1:1s to support staff development and engagement.
• Drive Continuous Improvement.
• Ensure System Integrity Data Protection Security Backup and Disaster Recovery are appropriate for WGMs needs.
• Assess system performance and recommend improvements where possible.
• Manage stakeholder relationships identifying opportunities for improvement.
• Manage supplier and vendor relationships identifying opportunities for improvement.

Qualifications

To be considered for this position you will have at least 3-5 years previous experience within a similar level technical IT position you will possess excellent communication skills and have the ability to work on your own initiative as well as part of team. The ideal candidate will have experience in coordinating or contributing to IT projects using structured project management tools and will have hands‑on design and delivery of most of the following mobile device Management across PC & Smartphone / Tablet estate cyber essentials plus LAN / WAN Technologies transition from on prem to cloud (SharePoint & Azure).

Key Skills

• Installation
• Maintenance
• Repair
• Quality Assurance
• Active Directory
• End user
• Access Points
• Deskside Support
• Infrastructure Development
• Project Management
• Quality Control
• Troubleshoot
• User Accounts
• Desktop
• Setup
• Hardware
• Technical Support

Benefits

• 32 days holiday increasing to 36 based on length of service.
• Enhanced pension scheme.
• Life assurance scheme.
• Salary sacrifice (Electric vehicle scheme annual leave purchase & cycle to work).
• Remote & hybrid working options (subject to role requirements).
• Enhanced maternity & paternity Leave.
• Company sick pay (available after qualifying period).
• Employee discount programme.
• Life Assurance
• Cycle to Work Scheme
• Discounted Gym Membership
• Mental Health Support
• Electric Vehicle Salary Sacrifice Scheme

About Us

Based in Scotland we are an engineering business providing mechanical electrical and civil engineering services to clients across the UK. We are one of the UKs leading engineering solution providers recognised for outstanding client service quality solutions and our commitment to health and safety. From our HQ in Glasgow we deliver sustainable solutions to the water and renewables sectors. Supplementary services include project management technical engineering design and off‑site modular build.

We have partnered with innovative technology providers in the renewables sector including solar PV hydroelectric and heat networks. We are a progressive people‑orientated business driven by our values to deliver workable and cost‑effective solutions in the communities we work. When you work for WGM you join a dynamic team and have the opportunity to be part of our ambitious plans for future growth.

WGM is part of the RSK Group a leading integrated environmental engineering and technical services business providing dynamic multidisciplinary services to a wide range of sectors. RSK was founded in 1989 and has grown considerably since then.

At RSK we operate as a group of businesses that work together seamlessly aiming for growth through diversification. Our strategy helps us build a strong and resilient business capable of weathering external challenges while also providing greater value to our clients and more opportunities for our employees.

Since the beginning our philosophy has remained the same : employ develop and reward talented individuals. People are crucial to our company and we recognise that our success hinges on our colleagues growth. Were committed to preserving RSKs people‑first culture promoting innovation and fostering a supportive and caring environment for collaboration. At RSK we want you to be part of our successes and help you reach your career aspirations. We take pride in offering employees fulfilling and challenging careers by promoting ongoing growth and empowering individuals to excel.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds experiences and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

By providing workplace adjustments we make it easier for people to confidently explore and pursue our career opportunities and recognise that flexibility is key to fostering a dynamic and thriving of our office‑based positions benefit from a flexible working arrangement allowing our team members to achieve a balance between professional and personal commitments.

We actively encourage applications from candidates of all genders races ethnicities ages neurotypes religions or beliefs sexual orientations and those with disabilities.

If youre passionate about making a difference join us as we work together to build a brighter more equitable and sustainable future for all. Do you have what it takes

An RSK Company

Documents

Monthly Salary Salary : 40000 - 47500

Vacancy : 1