Senior Infrastructure Engineer / Systems Engineer

Guide Dogs; England; Hybrid; GBP 42,000 - 51,000; Full time

Job summary

A reputable charity in the UK is seeking a Senior Infrastructure Engineer/Senior Systems Engineer to support and improve complex IT infrastructure. You'll work with technologies such as Azure and Microsoft 365, ensuring services remain secure and operational. This full-time role offers a hybrid work model, with a salary ranging from £42,800 to £50,138 annually, plus excellent benefits. Key responsibilities include troubleshooting, managing infrastructure projects, and enhancing security posture.

Benefits

Generous annual leave: 26 days rising to 28 days after three years, plus bank holidays

Employee Assistance Programme providing confidential wellbeing support

Wellbeing Buddies offering confidential peer support

Menopause Champions providing dedicated guidance and resources

Cycle-to-work scheme with a wide range of bike options

Eye care vouchers for free tests and VDU glasses contributions

Hearing tests for colleagues working in kennel environments

Discounts and cashback across retail, supermarkets, travel and more

Pension scheme with employer matching plus 2%, up to 9% employer contribution

Life assurance at four times salary, with options to increase cover

Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance

Qualifications

• Previous experience in infrastructure and networking across cloud and hybrid environments.
• Experience with Microsoft technologies including Active Directory, Azure, Microsoft 365 and PowerShell.
• Experience with networking including firewalls, routing, switching, VPN and wireless.
• Ability to meet conflicting demands and manage workloads effectively.
• Skilled in producing clear technical documentation.

Responsibilities

• Provide technical leadership ensuring core infrastructure is operationally fit for purpose.
• Troubleshoot and perform analysis to identify and resolve complex issues.
• Deliver infrastructure projects by planning, installing and maintaining components and services.
• Automate processes by creating scripts and tools to streamline deployments.
• Maintain documentation to ensure operational procedures remain accurate.

Skills

Experience in infrastructure and networking across cloud and hybrid environments

Experience with Microsoft technologies including Active Directory, Azure, Microsoft 365, and PowerShell

Experience with networking including firewalls, routing, switching, VPN, and wireless

Ability to meet conflicting demands and manage workloads effectively

Skilled in producing clear technical documentation

Ability to explain technical concepts to non-technical audiences

Experience with troubleshooting virtualised, cloud, and endpoint environments

Strong decision-making, planning and problem-solving skills

Education

Eligibility to work in the UK

Tools

Azure InTune

Hyper-V

PKI

Group Policy

DHCP

DNS

Job description

Senior Infrastructure Engineer / Systems Engineer

An excellent opportunity to join our team at Guide Dogs for an experienced Senior Infrastructure Engineer / Systems Engineer to support, maintain and improve complex IT infrastructure environments, using technologies such as Azure, Microsoft 365, networking and virtualisation.

If you’ve also worked in the following roles, we’d also like to hear from you: IT Infrastructure Specialist, Network Engineer, Systems Administrator, Cloud Engineer, IT Engineer.

SALARY: £42,800 to £50,138 per annum (depending on experience) + Excellent Benefits (see below)

LOCATION: Hybrid Working with 1-2 Days per Week onsite in Reading

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 35 Hours per Week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Senior Infrastructure Engineer / Systems Engineer where you will help ensure infrastructure services remain resilient, secure and operational across hybrid and cloud platforms.

As a Senior Infrastructure Engineer / Systems Engineer you will work closely with colleagues and suppliers to resolve complex issues, deliver technical improvements, and contribute to on-call, incident management and project work, using technologies such as virtualisation, Azure, Microsoft 365 and networking.

The Senior Infrastructure Engineer / Systems Engineer will play a key role in supporting automation, configuration management, business continuity and disaster recovery, while contributing to service improvements that enhance stability and user experience.

DUTIES

Your duties as the Senior Infrastructure Engineer / Systems Engineer include:

• Providing Technical Leadership: Ensuring core infrastructure is operationally fit for purpose

• Troubleshooting & Performance Analysis: Identifying and resolving complex issues

• Delivering Infrastructure Projects: Planning, installing and maintaining components and services

• Automating Processes: Creating scripts and tools to streamline deployments

• Maintaining Documentation: Ensuring operational procedures remain accurate and effective

• Managing Configuration: Supporting configuration management strategies and standards

• Supporting Project Teams: Understanding requirements and implementing appropriate solutions

• Liaising With Stakeholders: Communicating with suppliers, internal teams and users

• Enhancing Security Posture: Assisting with the deployment of security measures

• Maintaining Core Systems: Installing, configuring and supporting software and hardware

CANDIDATE REQUIREMENTS

ESSENTIAL

• Previous experience in infrastructure and networking across cloud and hybrid environments

• Experience with Microsoft technologies including Active Directory, Azure, Microsoft 365 and PowerShell

• Experience with networking including firewalls, routing, switching, VPN and wireless

• Ability to meet conflicting demands and manage workloads effectively

• Skilled in producing clear technical documentation

• Ability to explain technical concepts to non-technical audiences

• Experience with troubleshooting virtualised, cloud and endpoint environments

• Strong decision-making, planning and problem-solving skills

• Eligibility to work in the UK

DESIRABLE

• Experience with Azure InTune, Hyper-V, PKI and Group Policy

• Experience with DHCP, DNS, authentication platforms and security tools

• Experience with storage, backup and disaster recovery technologies

• Knowledge of monitoring tools, scripting, Linux or Mac device management

• PRINCE2 or advanced vendor certifications

BENEFITS

• Generous annual leave: 26 days rising to 28 days after three years, plus bank holidays

• Employee Assistance Programme providing confidential wellbeing support

• Wellbeing Buddies offering confidential peer support

• Menopause Champions providing dedicated guidance and resources

• Cycle-to-work scheme with a wide range of bike options

• Eye care vouchers for free tests and VDU glasses contributions

• Hearing tests for colleagues working in kennel environments

• Discounts and cashback across retail, supermarkets, travel and more

• Pension scheme with employer matching plus 2%, up to 9% employer contribution

• Life assurance at four times salary, with options to increase cover

• Flexible benefits allowance (3% of salary) for gym memberships, health plans, dental insurance, travel insurance, critical illness cover, additional life assurance and the option to buy or sell annual leave

As this role requires an Enhanced Disclosure check the start date for the successful candidate will only be confirmed upon receipt of the check.

The Charity is committed to safeguarding and promoting the welfare of all children, young people and vulnerable adults with whom they work. They expect all of their employees and volunteers to fully share this commitment.

Please note: we reserve the right to close any of our vacancies early.

NO AGENCIES PLEASE

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P14183