Senior Income Officer

Stevenage Borough Council; England; Hybrid; GBP 46,000 - 50,000; Full time

Job summary

A local government authority in England is seeking a Senior Income Officer to lead their Rent Income Management team. The ideal candidate will have leadership experience and a strong background in housing or income management. Responsibilities include overseeing rent collection, managing arrears, and ensuring high-quality support for residents. The role offers a salary ranging from £46,142 to £49,282 and is fixed-term for 12 months with hybrid working options. Benefits include a pension scheme and flexible working arrangements.

Benefits

Pension Scheme

Flexible working options

Professional development opportunities

25 days holiday rising to 31 days

Employee Assistance Programme

Cycle to Work scheme

Qualifications

• Leadership experience with strong knowledge of housing/income management.
• Ability to interpret legislation and provide clear guidelines.
• Excellent communication skills for customer outcomes.
• Confident in data analysis and performance management.

Responsibilities

• Lead and support team to achieve income and performance targets.
• Oversee rent collection and arrears management processes.
• Provide expert support on complex income cases.
• Build partnerships with internal teams and agencies.
• Drive service improvement and compliance with legislation.

Skills

Leadership

Housing or income management knowledge

Data analysis

Excellent communication skills

Education

Degree or equivalent qualification (e.g., CIH)

Job description

Senior Income Officer

Job Reference: 009282

Function: Housing and Neighbourhoods

Salary: £46,142 – £49,282 per annum (pro rata for hours worked)

Hours of work: 37 per week

Contract: Full Time, Fixed Term (12 months)

Location: Stevenage / Hybrid

About The Role

It is an exciting opportunity to join Stevenage Borough Council’s Income Services Team where you’ll be looking after a proactive and motivated Senior Income Officer to lead our Rent Income Management and recovery Team and drive excellent rent income performance for Council.

In this key leadership role, you will manage and develop a team of Income Officers, oversee day‑to‑day income collection and arrears management, and ensure residents receive high‑quality support to sustain their tenancies. You’ll work closely with internal teams, partners and external agencies to maximise income, improve processes and deliver a professional, customer‑focused service.

What You’ll Do

• Lead, coach and support a team to achieve income and performance targets.
• Oversee rent collection, arrears management and related financial processes.
• Provide expert support on complex cases and welfare reform impacts.
• Build strong partnerships with internal teams, DWP, Housing Benefit and support agencies.
• Drive continuous service improvement and ensure compliance with legislation and best practice.

About You

• Leadership experience with strong working knowledge of housing or income management and related practices.
• Ability to interpret legislation and translate it into clear, understandable guidelines.
• Excellent communication skills with a passion for achieving great customer outcomes.
• Confidence in analysing data, managing performance and supporting vulnerable residents.
• Capability of contributing to innovative and creative policies, strategies and processes.
• A degree or an equivalent qualification (e.g., CIH) or substantial experience in leading a customer‑centred service.

Our Benefits

• Pension Scheme: career average pension scheme, along with generous benefits, a lump sum and pension for dependants.
• Flexible working: available on request, subject to operational requirements.
• Part‑time and job‑share opportunities – all full‑time vacancies are open to job‑share unless otherwise stated.
• Paid and unpaid leave including emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service).
• Extensive learning and development opportunities.
• Employee Assistance Programme: 24/7 confidential advice and support on personal, work, family and relationship issues.
• Season ticket loans and discounts for public transport.
• Cycle to Work scheme.
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee discounts through monthly paid membership of the Civil Service Sports Council (CSSC).
• Discounted Health and Fitness membership.
• Trade unions – for a small fee, all employees can join a Trade Union.

How To Apply

For an informal discussion about this role please contact:

Name: Elizabeth Ddamulira
Job Title: Income Services Manager

Closing date for receipt of applications: 5 January 2026

Interviews will be held week commencing 19 January 2026

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date.

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board.

Stevenage Borough Council is committed to Equal Opportunities for All.