Senior HR Retail Specialist

JAC Recruitment (UK) Ltd.; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Senior HR Retail Specialist to enhance HR practices in retail operations across the EMEA region. This role includes managing employee relations, recruiting, and ensuring compliance with labor laws. The ideal candidate will possess 5+ years experience in HR, strong problem-solving skills, and proficiency in HRIS. Fluency in English and another European language is advantageous.

Qualifications

• 5 years of experience in a HR Generalist role in Retail Industry in EMEA region.
• Strong knowledge of EMEA labor laws and HR best practices.
• Fluent in English & any European language is a plus.

Responsibilities

• Manage HR operations and support retail teams on HR policies.
• Lead the full recruiting process for store roles.
• Ensure compliance with labor laws and company policies.

Skills

Employee relations

Performance management

Problem-solving

Effective communication

Attention to detail

Tools

HRIS

MS Office Suite

Job description

Overview

We are on a mission to drive and expand their global business and become the most iconic premium lifestyle brand. We are seeking a dynamic and experienced Senior HR Retail Specialist to join our EMEA HR team. This role will focus on enhancing our HR practices within our retail operations, ensuring that we attract, develop, and retain top talent while fostering a high-performance culture. The ideal candidate will have a deep understanding of HR processes in a retail environment and a passion for driving employee engagement and development initiatives.

Responsibilities

• Grant that HR operations are properly executed in the assigned area;

• Act as a point of contact for employee relations matters, providing support and guidance to retail teams on HR policies, procedures, and best practices.

• Lead the full recruiting process for stores’ roles, defining recruitment needs with retail team

• Monitor performance management review (quarterly and annual feedback), define retention strategies.

• Lead the salary review process.

• Manage employees’ relations and facilitate conflicts resolution.

• Manage disciplinary procedures and guide managers through formal actions, ensuring consistency and fairness.

• Support conflict resolution and grievance handling to maintain a positive workplace climate.

• Liaise with HR shared service team to grant that all the administrative tasks are well communicated and managed: contracts, expirations, salary reviews, maternity leaves, hours variations, etc.

• Maintain reporting files on a monthly basis to monitor the progress of organizational charts and HC/FTEs vs budget.

• Ensure compliance with local labor laws and regulations, as well as company policies, across all retail locations.

• Work on HR budget and forecast.

• Schedule regular visits in store and meetings with the employees in order to monitor climate and support their development by advising HR Learning and Development Team or Retail Training Team on training and development needs.

• Act as a point of reference between the Company and the employees by creating and nurturing a trust-based relationship.

Qualifications

• 5 years of experience in a HR Generalist role in Retail Industry in EMEA region with a focus on employee relations, and performance management.

• Strong knowledge of EMEA labor laws and HR best practices

• Problem-solving attitude, attention to detail, with the ability to manage multiple projects simultaneously

• Well organized and able to meet deadlines

• Passionate about people management and retail environment

• Effective communication and interpersonal skills to collaborate with diverse teams.

• Proficiency in HRIS and MS Office Suite; experience with data analysis and reporting is a plus.

• Fluent in English & any European language (Italian, Spanish, French & German) is a plus.

We regret to inform applicants that only shortlisted candidates will be notified. Thank you for your understanding.