Senior HR Operations Manager

Maria Mallaband Care Group Ltd; Redcar; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading care organization in the UK is seeking a Senior HR Operations Manager to drive operational excellence in HR. Responsibilities include managing payroll, designing HR policies, and leading a dedicated team. The ideal candidate will have proven HR leadership experience, strong stakeholder management skills, and a strategic mindset. Competitive salary and exceptional benefits package offered.

Benefits

Bupa private medical cover

25 days holiday + bank holidays

Training & development opportunities

Qualifications

• Proven experience leading HR and Reward & Recognition teams.
• Strong understanding of HR legislation and regulated environments.
• Track record of driving change and operational excellence.

Responsibilities

• Lead and inspire a team working closely with HR function.
• Design and implement effective HR policies and procedures.
• Manage payroll operations and mitigate business risk.

Skills

Emotional intelligence

Commercial acumen

Stakeholder management

Analytical thinking

Communication skills

Tech-savviness

Tools

Microsoft Office

HR systems

Job description

Senior HR Operations Manager

Location: Leeds Salary: Competitive + exceptional benefits, Contract Type: Full-time and Permanent

Why This Role Matters

As we continue to grow and evolve, we’re looking for a passionate and experienced Senior HR Operations Manager to lead the charge in shaping our HR operations. This is a high-impact role where you’ll drive operational excellence, lead a small but mighty team, and collaborate across the business to deliver best-in-class HR processes, policies, and systems.

You’ll be at the heart of our people strategy—ensuring our benefits are industry-leading, our payroll runs like clockwork, and our HR infrastructure supports a thriving, inclusive workplace.

What You’ll Be Doing

• You’ll lead and inspire a team of two, working closely with the wider HR function and key stakeholders to deliver seamless HR operations. Your responsibilities will include:
• Designing and implementing effective HR policies, procedures, and pay structures
• Managing our company vehicle fleet in line with safety and commercial standards
• Enhancing our total benefits offering to attract and retain top talent
• Leading annual HR processes including surveys and pay reviews
• Overseeing payroll operations and mitigating business risk
• Building strong relationships with internal teams, external providers, and trade unions
• Ensuring pension administration is accurate and compliant
• Staying ahead of legislative changes (e.g. gender pay reporting, national living wage)

Who You Are

You’re a strategic thinker with a hands-on approach. You bring emotional intelligence, commercial acumen, and a passion for people. You’ll thrive in a fast-paced, growing environment and be confident influencing at all levels.

You’ll need to show:

• Proven experience leading HR and Reward & Recognition teams
• Strong understanding of HR legislation and regulated environments
• A track record of driving change and operational excellence
• Excellent stakeholder management and communication skills
• Analytical thinking and a solutions-focused mindset
• Confidence, diplomacy, and resilience in challenging situations
• Tech-savviness, especially with Microsoft Office and HR systems
• A commitment to corporate social responsibility and ethical decision-making

What We Offer

We believe in rewarding our people with more than just a salary. Here’s a snapshot of our standout benefits:

Core Benefits:

• Bupa private medical cover*
• 4x salary life assurance*
• Royal London pension scheme
• Car lease via salary sacrifice**
• Enhanced maternity/paternity/adoption pay
• Free Company Shop membership

Lifestyle & Wellbeing

• 25 days holiday + bank holidays
• Holiday Flex – buy extra days**
• Discounts at top retailers
• Simply Health cashback & virtual GP*
• Cycle to work scheme**
• Taste Card & Tickets for Good

Career & Support

• Training & development opportunities
• Employee Assistance Programme
• Service recognition
• Flexible working patterns
• Wellbeing support
• Free Will service
• Subsidised sick pay cover

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage