Senior Housing Manager

Baird And Co Recruitment Ltd; Leeds; Remote; GBP 50,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Housing Manager to oversee housing management operations remotely. The ideal candidate has significant housing benefit experience and a strong track record in performance improvement within housing associations. Key responsibilities include managing agents and resolving tenancy issues. A CIH qualification and excellent communication skills are desired.

Benefits

Remote work option

Salary of 50,000 per annum

Opportunities for progression

Qualifications

• CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications.
• Previous experience in a similar role within a housing association is essential.
• Proven track record of delivering performance improvement plans.

Responsibilities

• Provide advice on housing benefit and challenge local authorities.
• Oversee housing management activities including income and referrals management.
• Monitor managing agent's performance against KPIs.

Skills

Housing benefit knowledge

Contract management

Communication skills

Stakeholder management

Report writing

Education

CIH Level 3 qualification

Job description

Overview

Avalon are currently recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider.

The Opportunity

Avalon are working with a growing and dynamic organisation to find a Senior Housing Manager. The successful candidate will oversee the day-to-day housing management operations, ensuring that tenants receive a high-quality and efficient service through a Managing Agent.

Responsibilities

• Utilising extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities
• Overseeing all housing management activities, including income and referrals management
• Monitoring managing agent's performance against KPIs and implementing performance improvement plans when needed
• Resolving complex tenancy management issues, such as anti-social behaviour (ASB) and tenancy breaches
• Providing guidance to managing agents on tenancy management issues
• Supporting the income team and liaising with credit control to ensure timely payments
• Producing regular reports on housing management, income performance, and referrals
• The Senior Housing Manager will report to the Head of Operations and work with the Managing Agent to deliver key services. However, the role is self-sufficient with no dedicated administrative support

Benefits

• Salary: 50,000 per annum
• Work Arrangement: A remote-based position with an opportunity to work in a Head Office should it be requested
• Progression: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans

Requirements

• Qualifications: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications
• Experience: Previous experience working in a similar role within a housing association is essential, as is a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are also essential
• Skills: You must be a champion for putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are also essential
• Personal Attributes: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude

Please apply for this Senior Housing Manager role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.