Senior Housing Contact Advisor

Darlington Borough Council; Tees Valley; On-site; GBP 29,000 - 30,000; Full time

Job summary

A local government authority in England is seeking a Senior Housing Contact advisor for a 12-month secondment. The role involves supporting the Housing Contact team by providing high-quality advice and assistance to customers. Candidates must possess effective interpersonal skills, the ability to lead staff, and a commitment to excellent customer care. A supportive team environment awaits candidates, with a range of employee benefits and opportunities for development.

Benefits

32 days Annual Leave plus Bank Holidays

Access to the Local Government Pension Scheme

Generous Maternity, Paternity and Adoption Leave

Staff equality forums

Green Car Leasing Scheme

Access to training and development

Physiotherapy service

Confidential counselling service

Cycle to Work Scheme

Employee benefits and lifestyle savings

Qualifications

• Ability to deal with a wide range of audiences, including potentially aggressive customers.

Responsibilities

• Support the day-to-day operations of the Housing Contact team.
• Provide high-quality advice and assistance to customers.

Skills

Effective interpersonal and communication skills

Ability to supervise and lead staff

Commitment to customer care

Job description

Hours and Pay

Salary £29,540 per annum Salary Band £20,001 to £30,000 Post Type Fixed Term Hours Per Week Full time

Job and Application details

Categories Admin/Secretarial/Customer Services
Directorate N/A Published Date 24/12/2025 Closing Date 07/01/2026

*** RESTRICTED - INTERNAL APPLICANTS ONLY***

*** 12 Month Secondment Opportunity ***

Darlington Borough Council are looking to recruit a Senior Housing Contact advisor on a 12 month secondment opportunity to support the day to day operations of the Housing Contact team providing high quality advice and assistance to customers.

The successful candidate will have the ability to supervise and lead staff, including giving motivation, advice and guidance. You must have effective interpersonal and communication skills to be able to deal with a wide range of audiences including at times, angry and agressive customers. A strong commitment to customer care is essential.

As this is a secondment opportunity, please seek permission from your manager to be released from your role if successful.

The rewards for working at Darlington Borough Council go beyond the salary you will receive; we have numerous additional benefits such as:

• 32 days Annual Leave, plus Bank Holidays, with option to purchase additional Annual Leave (pro-rata for part time working)
• Access to the Local Government Pension Scheme with option to make Additional Voluntary Contributions
• Generous Maternity, Paternity and Adoption Leave schemes
• Staff equality forums
• Green Car Leasing Scheme
• Access to a wide range of training, learning and development
• Physiotherapy service
• Confidential counselling service
• Cycle to Work Scheme
• Dolphin Centre Fit for Life Discounts
• Local and National retailer discounts
• Vivup employee benefit app and Lifestyle Savings
• Arriva Employee Travel Club

For the full range of benefits we offer, please see our Why work for us internet page, which also includes our Total Reward Booklet and Employee Benefit Video.

Find out further information about us and what it’s like to work for our great team by visiting the Jobs and Careers home page.

For detailed information on this role, please refer to the Role Profile and Person Specification.

We are a small friendly team, if you would like a chat about coming to join us please contact Kay Heseltine on 01325 406027.

General Information for Applicants:

If you have any further questions regarding applying for this role or the questions and required fields within the application form, please contact the HR Support team on 01325 403217 or [e-mail] .

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We are an equal opportunities' employer. We welcome applicants from all sections of the community. We aim to interview any applicant who declares a disability and meets the minimum criteria for the job.