Senior Housing Benefits Officer - Remote

Pertemps; Hounslow; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A local authority in North London is searching for an experienced Senior Housing Benefits Officer. In this hybrid role, you will manage a team providing critical financial assessments to assist vulnerable residents. Your responsibilities will include handling complex cases and ensuring compliance with housing benefit regulations. Excellent communication skills and a strong technical background in housing benefit appeals are essential for success in this position. The role offers a competitive compensation of £30 per hour on a 3–6 month contract.

Qualifications

• Experience in preparing and presenting Housing Benefit appeals at tribunal.
• Strong technical knowledge of relevant legislation.
• Ability to work effectively in a hybrid model.

Responsibilities

• Manage and support a team delivering financial assessments and decisions.
• Ensure service delivery in line with legislation and best practices.
• Handle complex cases providing expert technical advice.

Skills

Extensive experience in Housing Benefit appeals

Strong technical knowledge of Housing Benefit legislation

Excellent communication skills

Ability to handle sensitive cases

Experience in a high-volume local authority environment

Job description

Senior Housing Benefits Officer

£30 per hour (Umbrella) 3–6 Month Ongoing Contract

Are you an experienced Housing Benefits professional ready to step into a high-impact role within a fast-paced and evolving environment? This North London local authority is seeking a Senior Housing Benefits Officer to join their team and support vulnerable residents across the borough.

About the Role

Against a backdrop of continually changing regulation and guidance, you will play a key role in delivering a high-performing, customer-centred financial assessment service. You’ll help manage a team responsible for providing financial assistance towards rent, Council Tax, and social care costs for approximately 21,000 households — representing 1 in 5 of the borough’s most vulnerable residents. Your work will directly contribute to the council’s Use of Resources Assessment and their overall Comprehensive Performance Assessment (CPA) score, ensuring the service operates at peak performance and maintain compliance with all statutory requirements.

Key Responsibilities

• Manage and support a team delivering accurate and timely financial assessments and Housing Benefit/CTR decisions.
• Ensure high-quality service delivery in line with legislation, guidance, and best practice.
• Handle complex cases and provide expert technical advice to colleagues and residents.
• Contribute to continuous service improvement to maximise CPA performance.
• Support the delivery of financial assistance for rent, Council Tax, and social care costs across diverse and vulnerable households.

Essential Requirements

• Extensive and recent experience in revising, preparing, submitting, and presenting Housing Benefit appeals at tribunal hearings, both in person and online.
• Strong technical knowledge of Housing Benefit, Council Tax Reduction, and relevant legislation.
• Experience working within a high-volume local authority environment.
• Excellent communication skills and the ability to handle complex and sensitive cases with professionalism.
• The ability to work effectively in a hybrid model and hit the ground running.

PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.