Senior Housing Benefit Officer

Carrington West; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A forward-thinking local authority in North West London is seeking an experienced Senior Housing Benefit Officer to manage a team responsible for financial assessment services. You will ensure compliance and maintain service delivery while improving outcomes for approximately 21,000 vulnerable households. This role offers an opportunity to make a significant impact within the community. Strong leadership and knowledge of welfare benefits legislation are essential.

Qualifications

• Experience in a regulatory environment related to financial assessment.
• Ability to manage and support a team.
• Strong focus on service performance and quality assurance.

Responsibilities

• Deliver high-performing financial assessment service.
• Manage a team that assesses financial assistance for housing benefits.
• Collaborate with internal teams to improve outcomes for residents.

Skills

Leadership skills

Understanding of welfare benefits legislation

Change management

Job description

We are seeking an experienced and motivated Senior Housing Benefit Officer to join a forward-thinking North West London local authority at a pivotal time for welfare and financial assessment services.

Working within a complex and constantly evolving regulatory environment, you will play a key role in delivering a high-performing, customer-centred financial assessment service. You will manage and support a team responsible for assessing and administering financial assistance towards Housing Benefit, Council Tax Support and social care contributions for approximately 21,000 households – around one in five residents in the borough and among its most vulnerable.

You will ensure accuracy, consistency and timeliness in decision-making while maintaining compliance with legislation, guidance and best practice. A strong focus will be placed on service performance, quality assurance and continuous improvement, ensuring the service achieves maximum outcomes and contributes positively to the Council’s Comprehensive Performance Assessment (CPA), including the Use of Resources element.

The role requires excellent leadership skills, a sound understanding of welfare benefits legislation, and the ability to manage change while maintaining service delivery. You will work collaboratively with internal teams and external partners to improve outcomes for residents and support the Council’s wider strategic objectives. This is an opportunity to make a meaningful impact in a service that directly supports the borough’s most vulnerable residents.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you’re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

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