Enable job alerts via email!

Senior Hotel Receptionist

Scotsman Hospitality

City of Edinburgh

On-site

GBP 22,000 - 28,000

Full time

30+ days ago

Job summary

A leading hospitality group in Edinburgh seeks a Senior Hotel Receptionist to provide exceptional guest experiences in a luxury environment. The role involves managing check-ins, ensuring a high standard of service, and creating a welcoming atmosphere. Ideal candidates will have prior experience in high-end front desk positions and a commitment to delivering five-star service standards.

Benefits

100% of tips earned
Wagestream access
30% off food and cinema tickets
Hotel and Apartment discounts
Access to Benefits Portal
Staff meals on duty
Flexible working opportunities
Career development training

Qualifications

  • Experience in front desk or guest-facing roles in luxury environments.
  • Exceptional communication skills and attention to detail.
  • Outgoing personality with a passion for five-star service.

Responsibilities

  • Deliver warm, personalized service to every guest.
  • Handle phone and in-person interactions with elegance.
  • Ensure seamless check-in and check-out processes.
  • Maintain a pristine reception area.

Skills

Communication
Attention to detail
Service mindset

Job description

Who we are?

Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels.

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

  • TRONC electronic tips – Our staff keep 100% of tips earned in venues.
  • Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
  • 30% off of food and cinema tickets in all of our venues across Scotland.
  • Hotel and Apartment discounts.
  • Access to Scotsman Perks Benefits Portal.
  • Staff meals on duty.
  • Flexible working opportunities.
  • Career development through our Scotsman Steps training programme.

The Role

As Senior Hotel Receptionist, your role will include:

  • Deliver warm, personalized, and discreet service to every guest, setting the tone for a luxury experience
  • Handle all phone and in-person interactions with elegance, efficiency, and attention to detail
  • Ensure seamless check-in and check-out processes that feel effortless and refined
  • Maintain a pristine, inviting reception area that reflects a high standard of excellence
  • Manage all correspondence and guest information with care, discretion, and precision

The Person

The ideal candidate will have:

  • Proven experience in front desk or guest-facing roles within a luxury or high-end environment
  • Exceptional communication skills and meticulous attention to detail
  • A naturally outgoing personality, service-first mindset and a passion for delivering personalized, five-star experiences

The Process

If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs