Senior Hotel Receptionist

Scotsman Hospitality; City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel group is seeking an experienced Senior Hotel Receptionist in Edinburgh. The role involves delivering personalized service, managing guest interactions, and ensuring smooth check-in/out processes. The ideal candidate will have experience in high-end environments and a passion for exceptional guest experience. Competitive benefits include electronic tips, staff discounts, and career development opportunities.

Benefits

100% of tips earned

Wagestream access

30% off food and cinema tickets

Hotel discounts

Access to benefits portal

Staff meals on duty

Flexible working opportunities

Career development through training

Qualifications

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment.
• A passion for delivering personalized, five-star experiences.

Responsibilities

• Deliver warm, personalized, and discreet service to every guest.
• Handle all phone and in-person interactions with elegance and efficiency.
• Ensure seamless check-in and check-out processes.
• Maintain a pristine reception area that reflects high standards.
• Manage all correspondence and guest information with care.

Skills

Exceptional communication skills

Meticulous attention to detail

Outgoing personality

Service-first mindset

Job description

Overview

Who we are? Named for the ground-breaking national newspaper that took up residence in these beautiful Baroque buildings, The Scotsman Hotel of today is a luxury hotel retaining many of its original features. Our Meetings & Event spaces combine a sense of occasion with all the flexibility and state of the art facilities that you would expect from one of Scotland’s most historic Hotels. The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Senior Hotel Receptionist to join our fantastic venue.

What is in it for you?

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

As Senior Hotel Receptionist, your role will include:

• Deliver warm, personalized, and discreet service to every guest, setting the tone for a luxury experience
• Handle all phone and in-person interactions with elegance, efficiency, and attention to detail
• Ensure seamless check-in and check-out processes that feel effortless and refined
• Maintain a pristine, inviting reception area that reflects a high standard of excellence
• Manage all correspondence and guest information with care, discretion, and precision

The Person

The ideal candidate will have:

• Proven experience in front desk or guest-facing roles within a luxury or high-end environment
• Exceptional communication skills and meticulous attention to detail
• A naturally outgoing personality, service-first mindset and a passion for delivering personalized, five-star experiences

The Process

If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.