Senior Hire Controller: Lead Customer Service & Upselling

Sunbelt Rentals Careers; Slough; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading equipment rental provider in Slough is seeking a Hire Controller to deliver exceptional customer service by managing orders and enhancing customer relationships. The ideal candidate has experience in customer service, strong communication skills, and a proactive approach. This role offers opportunities for personal development within a supportive team, along with a flexible rewards package including a generous holiday allowance and employee assistance programs.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Great company pension scheme

Qualifications

• Proven experience in a Customer Service role, handling inbound order/sales enquiries.
• Exceptional communication skills for engaging with customers.
• Comfortable using judgement and initiative for decision making.

Responsibilities

• Deliver best-in-class customer service using product knowledge.
• Manage orders from enquiry to post-hire feedback.
• Build relationships with regular customers to enhance service experience.

Skills

Customer Service experience

Exceptional communication skills

Judgment and initiative

Team collaboration

Computer literacy (MS Office)

Adaptability

Commitment to improvement

Job description

A leading equipment rental provider in Slough is seeking a Hire Controller to deliver exceptional customer service by managing orders and enhancing customer relationships. The ideal candidate has experience in customer service, strong communication skills, and a proactive approach. This role offers opportunities for personal development within a supportive team, along with a flexible rewards package including a generous holiday allowance and employee assistance programs.