Senior Genesys Engineer

Sanderson Recruitment Plc; Remote; GBP 59,000 - 70,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Genesys Engineer with extensive expertise in Genesys Cloud. The ideal candidate will have a proven ability to solve complex problems and can work fully remotely. Key responsibilities include architecting solutions, developing APIs, and diagnosing technical issues. Candidates must hold professional certification and be ready to embrace continuous learning and collaboration. Join a diverse team dedicated to delivering exceptional resourcing solutions.

Qualifications

• Extensive experience with Genesys Cloud architect flow design and build.
• Proven track record in developing APIs for integration.
• Knowledge of CI/CD pipelines like Azure DevOps.

Responsibilities

• Solve complex problems and meet user requirements.
• Work remotely while delivering high-quality solutions.
• Collaborate with diverse teams and clients.

Skills

Genesys Cloud expertise

API development

REST API/Web services

IP Telephony knowledge

Complex issue diagnosis

Terraform knowledge

CI/CD pipelines

Education

Genesys Cloud Professional Certification

Genesys Cloud Specialist Certification

Genesys Cloud Developer Certification

Job description

Senior Genesys Engineer

I am currently recruiting for a Senior Genesys Engineer who can solve a variety of complex problems and furthermore meet critical user requirements. Within this role, the ideal candidate will have an expertise in Genesys Cloud with a wide range of knowledge and be ready to learn new techniques, languages and frameworks.

Salary - £70,000 per annum
Location - Fully Remote Working

Experience Required

• Extensive experience with Genesys Cloud architect flow design and build across Voice, Email and Messaging channels.
• Proven track record in developing APIs for seamless integration of third‑party tools and services.
• REST API/Web services experience
• Detailed knowledge of IP Telephony: Genesys Cloud Edge Devices and SIP Trunking.
• Ability to diagnose and resolve complex technical issues including analysing SIP traces.
• Knowledge of Terraform and Genesys CX as Code
• Knowledge and experience with CI/CD pipelines, such as Azure DevOps

Technical Requirement

• Genesys Cloud Professional Certification (GCP
• At least one Genesys Cloud Specialist Certification (GCS) in any of the following areas: Architect, Quality Management, Workforce Engagement, AI and Bot
• Genesys Cloud Developer Certification (GCD)

If this is something you would be keen on applying for, please email me directly at (see below)

Reasonable Adjustments

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.