SENIOR FLOOR MANAGER - WHITE CITY

adidas; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading sportswear retailer in London seeks a confident and ambitious Floor Manager to lead a high-performing team. The ideal candidate will possess proven leadership skills in retail or hospitality, with a focus on delivering exceptional customer service. This role will involve motivating the team and driving operational excellence. If you're ready to energize your team and make an impact, we want to hear from you!

Qualifications

• Proven leadership experience in high-volume environments.
• Ability to motivate and lead by example.
• Commercially aware and solutions-oriented mindset.

Responsibilities

• Lead an entire floor and drive exceptional service.
• Manage team performance and operational excellence.
• Coach and develop team members for growth.

Skills

Leadership experience in retail or hospitality

Motivational skills

Commercial awareness

Coaching and development skills

Ability to thrive under pressure

Job description

Overview

Our adidas Westfield White City store is one of the busiest in the UK, and we’re looking for a Floor Manager who can inspire, energise, and elevate our team to the next level.

As a Floor Manager, you’ll lead an entire floor, and be the driving force behind exceptional service, operational excellence, and team performance.

Responsibilities

• Has proven leadership experience in high-volume retail or hospitality
• Can motivate, inspire and lead by example – setting the pace for their team
• Is confident in tackling underperformance and having honest conversations
• Brings strong commercial awareness and a solutions-focused mindset
• Is passionate about coaching, developing, and unlocking potential in others
• Thrives under pressure and has a track record of delivering results

This is a role for a confident leader who doesn’t just manage – but actively energises their team to deliver world-class service and bring the adidas brand to life on the shop floor every single day.

If you’re ambitious, resilient, and ready to make an impact, we want to hear from you.

IT STARTS WITH YOU!!