SENIOR FLOOR MANAGER - WEMBLEY

adidas; City Of London; On-site; GBP 27,000 - 38,000; Full time

Job summary

A leading sports apparel brand in London is seeking a Team Supervisor to enhance store performance. You will supervise team members, ensure superior customer service, and drive sales by leveraging retail expertise. The ideal candidate has experience in a retail environment, strong leadership skills, and a passion for customer engagement. This role offers competitive remuneration in a dynamic team setting.

Qualifications

• Proven experience in a retail environment, preferably in a supervisory role.
• Strong communication skills and the ability to lead a team effectively.
• Understanding of retail KPIs and the ability to make commercial decisions.

Responsibilities

• Supervise and coach team members to ensure exceptional service.
• Allocate resources to optimize productivity and efficiency.
• Track performance data and make necessary adjustments.

Skills

Customer service excellence

Team leadership

Sales techniques

Visual merchandising

Job description

Purpose & Impact on Organization

Contributes to store profitability by:

• Ensuring KPIs for a defined area within a store are met or exceeded
• Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
• Supervising and coaching team within a defined area of responsibility
• Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager

Key Responsibilities

• Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
• Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
• Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
• Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
• Ensures all store visits are managed professionally and confidently, utilizing all available resources
• Actively supervises and coordinates his/her team to ensure all customers receive the best service
• Understands customer expectations and coaches his/her team to meet or exceed them at all times
• Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
• Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
• Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
• Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
• Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
• Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
• Minimizes loss by implementing, monitoring and tracking all loss prevention procedures within their area
• Supports the recruitment, on-boarding, training and development of the store team
• Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
• Actively collaborates and shares best practices to drive store team performance
• Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance (additions based on market needs)
• Is a role model of the brand values and attitude by actively engaging his/her team in fitness and sporting activities
• Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her area
• Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score