Senior Floating Support Worker

Nightingale Hammerson; Tees Valley; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A charitable organization in Tees Valley seeks a Senior Floating Support Worker to lead trauma-informed support for adults with complex needs. You'll provide tailored guidance around housing, health, and financial matters, while managing a Floating Support Worker and coordinating efforts with multi-agency partners. This role offers flexible working options and comprehensive benefits, including tailored training. The ideal candidate will have strong engagement skills and significant experience in relevant settings.

Benefits

Tailored training and development

Flexible working options

26 days annual leave

Family-friendly leave policies

Pension scheme

Employee Assistance Programme

Retail and travel discounts

Cash health plan

Death in service benefit

Access to legal support

Qualifications

• Experience in supporting adults with complex needs using SMART planning.
• Proficiency in tenancy sustainment and accurate digital recording.

Responsibilities

• Lead trauma-informed support to help adults sustain tenancies.
• Build relationships and provide tailored support around various needs.
• Ensure effective collaboration with multi-agency partners.
• Maintain accurate records and uphold safeguarding standards.

Skills

Strong engagement skills

Confident communication

Experience supporting adults with complex needs

Trauma-informed practice

Safeguarding awareness

Job description

Senior Floating Support Worker

Location: Middlesbrough (NE)

Salary: £27,703

Closing Date: 01 February, 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

As a Senior Floating Support Worker, you’ll lead the delivery of responsive, person‑centred support that helps adults with complex needs sustain their accommodation and move toward greater stability. You’ll build strong, trusted relationships, provide targeted guidance around housing, health, finances and meaningful activity, and apply a trauma‑informed, strengths‑based approach to boost confidence and resilience. Alongside this, you’ll support and guide a Floating Support Worker, ensuring high‑quality, reflective practice and effective collaboration with SHAP and RSAP providers, Housing Solutions and Community Interventions Teams.

You’ll champion coordinated support by attending key appointments, identifying and addressing risks early, and advocating assertively when systems create barriers. Strong safeguarding awareness, sound judgement, accurate case recording and confident lone working are essential, as is the flexibility to respond creatively in fast‑paced community settings. This role offers an opportunity to lead impactful, inclusive work while being supported through training, reflective supervision and hybrid working tools.

In this role, you will:

• Lead trauma‑informed, strengths‑based support that helps adults with complex needs sustain tenancies and avoid homelessness.
• Build trusting relationships and deliver tailored support around housing, health, finances and meaningful activity.
• Provide supportive line management to a Floating Support Worker and champion high‑quality, reflective practice.
• Work closely with SHAP/RSAP providers and multi‑agency partners, advocating strongly to remove barriers and secure coordinated support.
• Maintain accurate digital records, uphold safeguarding standards and work flexibly across community settings.

About You

You’ll bring strong engagement skills, confident communication and experience supporting adults with complex needs, using SMART planning, tenancy sustainment knowledge and accurate digital recording to keep clients secure and progressing. You’ll model trauma‑informed, strengths‑based practice while guiding a Floating Support Worker and collaborating effectively with housing and multi‑agency partners. Resilience, safeguarding awareness, sound judgement and a proactive, inclusive approach in fast‑paced community settings are essential.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, they will carry out the appropriate Disclosure & Barring Service (DBS) check. Only information that is relevant to the role is looked at, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and applicants are encouraged to discuss any concerns with openly.

About The Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.