Senior Field Solutions Engineer - On-site & Escalation Lead

Cognex; Uttoxeter; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is looking for a skilled professional to provide technical support and mentorship to Field Engineers. This role involves designing scripts, troubleshooting complex issues, and ensuring customer satisfaction. The ideal candidate should have a bachelor’s degree in engineering, extensive experience in solution commissioning, and strong scripting skills. The position requires travel up to 50% and a commitment to high-quality service delivery.

Qualifications

• Bachelor's degree from an accredited institution is required; Master's preferred.
• 6+ years of experience in solution installation, commissioning, and troubleshooting.
• Advanced knowledge in higher-level scripting and industrial protocols.

Responsibilities

• Provide coaching and guidance to Field Engineers and service contractors.
• Act as direct escalation path for team members and technical support.
• Design and test scripts for product communication and enhancement.

Skills

Coaching and mentoring

Technical support escalation

Scripting in JavaScript

Troubleshooting

Customer focus

Education

Bachelor’s degree in Electrical, Mechanical, Industrial, Automation or Computer Engineering

Master’s degree (preferred)

Tools

In-Sight

VPro

PLC systems (Siemens, Rockwell, Beckhoff)

Serial and Ethernet protocols

Job description

A leading technology company is looking for a skilled professional to provide technical support and mentorship to Field Engineers. This role involves designing scripts, troubleshooting complex issues, and ensuring customer satisfaction. The ideal candidate should have a bachelor’s degree in engineering, extensive experience in solution commissioning, and strong scripting skills. The position requires travel up to 50% and a commitment to high-quality service delivery.