Senior F&B Operations Manager — Wisley Garden

Compass Group UK; Woking; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading hospitality provider in the UK is seeking an Operations Manager for their team at RHS Garden Wisley. You will be responsible for overseeing and optimising operations in a prominent venue, driving team performance and ensuring high service standards. Ideal candidates will have proven experience in hospitality management and a strong focus on customer satisfaction. This role offers competitive salary and great benefits.

Benefits

Free meals

Onsite free car parking

Contributory pension scheme

Career Pathways and MyLearning programmes

Digital GP access

Travel discounts

Food shop discounts

Cinema ticket discounts

Cash rewards for spending

Wellness classes

Qualifications

• Proven experience in a senior operations, restaurant, or hospitality management role.
• Strong track record in leading high-volume F&B operations.
• Demonstrated success in achieving financial targets and improving profitability.
• Solid understanding of food production and service delivery.
• In-depth knowledge of food safety and health legislation.
• Awareness of F&B trends and customer experience innovation.

Responsibilities

• Ensure consistent delivery of excellence in food quality and service.
• Establish and communicate operational standards.
• Drive continuous improvement by reviewing service and guest experience.
• Implement robust quality control systems to ensure compliance.
• Champion a customer-centric culture among the team.
• Optimise operational workflows to reduce inefficiencies.
• Ensure compliance with training and certification in food safety.
• Promote innovation and excellence in food concepts and service.

Skills

Organisational skills

Attention to detail

Proactive problem-solving

Customer-centric culture

Financial management

Job description

A leading hospitality provider in the UK is seeking an Operations Manager for their team at RHS Garden Wisley. You will be responsible for overseeing and optimising operations in a prominent venue, driving team performance and ensuring high service standards. Ideal candidates will have proven experience in hospitality management and a strong focus on customer satisfaction. This role offers competitive salary and great benefits.