Senior Enterprise Customer Success Manager - Payments

Bottomline Technologies; Theale; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading business payments firm in the UK is seeking a Customer Success Manager to develop strong customer relationships. The ideal candidate will manage adoption and engagement with products, ensuring customers achieve their desired outcomes. Strong communication skills and customer success experience are essential. This role offers the opportunity to mentor new team members and drive customer satisfaction in a dynamic environment.

Qualifications

• Proven ability to manage customer relationships successfully.
• Strong verbal and written communication skills needed.
• Excellent organizational skills required.

Responsibilities

• Manage relationships with customers to ensure satisfaction.
• Identify customer needs to maximize value from products.
• Coordinate Quarterly Business Reviews to drive engagement.

Skills

Customer Success experience

Strong communication skills

Ability to manage multiple priorities

Attention to detail

Knowledge of Finance or payment industry

Job description

A leading business payments firm in the UK is seeking a Customer Success Manager to develop strong customer relationships. The ideal candidate will manage adoption and engagement with products, ensuring customers achieve their desired outcomes. Strong communication skills and customer success experience are essential. This role offers the opportunity to mentor new team members and drive customer satisfaction in a dynamic environment.