Senior Enterprise Customer Success Leader (Remote UK)

GitHub; Remote; GBP 80,000 - 110,000; Full time

Job summary

A leading software development platform is seeking a Senior Customer Success Manager to guide enterprise organizations through their digital transformation journeys. The role emphasizes driving customer adoption and long-term success with the platform while mentoring peers and engaging with senior stakeholders. Ideal candidates bring extensive experience in customer success management, are data-driven, and possess a strong presence to influence executive decision-makers. This is a remote position based in the United Kingdom.

Benefits

Competitive salary

Generous learning and growth opportunities

Excellent benefits

Qualifications

• 7+ years of experience in customer success or related fields.
• Experience managing a $10m+ customer portfolio.
• Ability to travel up to 25%.

Responsibilities

• Proactively align with internal teams on customers’ business priorities.
• Develop success plans that align with customers’ goals.
• Guide customers through change management processes.

Skills

Customer success management

Change management

Stakeholder management

Data-driven analysis

Executive presence

Education

Bachelor’s Degree in Business, Engineering, Technology, or related field

Master’s Degree in Business, Engineering, Technology, or related field

Tools

Salesforce

Gainsight

Totango

Job description

A leading software development platform is seeking a Senior Customer Success Manager to guide enterprise organizations through their digital transformation journeys. The role emphasizes driving customer adoption and long-term success with the platform while mentoring peers and engaging with senior stakeholders. Ideal candidates bring extensive experience in customer success management, are data-driven, and possess a strong presence to influence executive decision-makers. This is a remote position based in the United Kingdom.